Trade Floor Front-Office IT & Market Data Support Engineer

Millennium Management LLC; New York (NY); On-site; USD 175,000 - 250,000; Full time

Job summary

Millennium is seeking a Trade Floor Support Engineer in New York to deliver frontline technology support for trading floor users. You will be the main tech contact, handling Windows, Office 365, mobile devices, VDI, Citrix, and market data tools to ensure a smooth end-user experience.

Candidates should have 5+ years in enterprise tech support, a BS in CS or IT, ITIL familiarity, and experience with ServiceNow and vendor data feeds.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years of progressive technical support experience in an enterprise environment.
• Strong experience supporting Windows environments, Microsoft Office and Office 365, mobile devices, VDI, Citrix, and end-user desktop technologies.
• Solid knowledge of Active Directory, Exchange, remote access solutions, and core troubleshooting across user platforms and connectivity.
• Familiarity with ITIL frameworks and hands-on experience using tools such as ServiceNow for incident, problem, and change management.

Responsibilities

• Serve as a primary technology contact for trading business units, delivering responsive support and helping ensure a seamless end-user experience.
• Provide hands-on technical support across desktop technology, Windows environments, Microsoft Office and Office 365, mobile devices, VDI, and Citrix
• Troubleshoot issues across market data platforms, including Bloomberg, LSEG Workspace, and ICE, as well as related Excel plug-ins and API integrations
• Manage and communicate incidents, problems, and changes through ServiceNow, keeping stakeholders informed on status, impact, and resolution
• Support trading floor operations, including adds, moves, changes, remote access tools, and day-to-day user enablement
• Troubleshoot basic network and telecommunications connectivity issues to support business continuity and timely issue resolution
• Partner with cross-functional teams on firmwide technology initiatives, while adhering to ITIL best practices across CMDB, incident management, change management, and quality metrics
• Assist with server and data center support as needed, while continuing to build technical knowledge and strengthen support capabilities

Skills

Technical support

Windows

Office 365

VDI

Citrix

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow

Active Directory

Exchange

Job description

Millennium is seeking a Trade Floor Support Engineer in New York to deliver frontline technology support for trading floor users. You will be the main tech contact, handling Windows, Office 365, mobile devices, VDI, Citrix, and market data tools to ensure a smooth end-user experience.

Candidates should have 5+ years in enterprise tech support, a BS in CS or IT, ITIL familiarity, and experience with ServiceNow and vendor data feeds.