Trading Floor Deskside Engineer – Onsite & Remote Support

Cognizant; San Francisco (CA); Hybrid; USD 63,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid holidays

Paid Time Off

401(k) plan

Disability Insurance

Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Deskside Engineer in San Francisco to provide technical and operational support for traders and front-office users. The role ensures high availability of trading applications, market data platforms, and trading floor infrastructure.

The candidate will support Bloomberg Terminal, Refinitiv/Eikon, Reuters, Fidessa, and OMS/EMS platforms, troubleshooting across Windows/Mac devices. The position requires 4–8 years in Trader/Front Office IT Support within Banking or Asset

Qualifications

• 4-8 years in Trader Support, Front Office Support or Financial Services IT Support.
• Experience supporting Investment Banking, Capital Markets, Asset Management or Brokerage environments.
• Strong Windows/Mac devices support and troubleshooting skills.

Responsibilities

• Provide technical and operational support to traders and front-office users ensuring high availability of trading applications, market data platforms and trading floor infrastructure.
• Support trading and market data platforms such as Bloomberg Terminal, Refinitiv/Eikon, Reuters Fidessa and OMS/EMS applications.
• Troubleshoot issues related to trading applications, market data feeds, desktops, laptops and multi-monitor workstations.
• Provide onsite and remote support to traders in a fast-paced, high-pressure environment.
• Manage incidents and service requests through ServiceNow or similar ITSM tools ensuring SLA compliance.
• Coordinate with application, network, infrastructure and vendor teams for issue resolution.
• Perform software installations, upgrades, user access management and hardware deployments.
• Maintain documentation and follow ITIL-based support processes.
• Experience supporting Bloomberg, Refinitiv/Eikon, Reuters and trading floor technologies.

Skills

Communication

Stakeholder management

Problem-solving

Tools

Bloomberg Terminal

Refinitiv Eikon

Remedy

ServiceNow

Citrix

Microsoft 365

Active Directory

DNS

Job description

Cognizant is seeking a Deskside Engineer in San Francisco to provide technical and operational support for traders and front-office users. The role ensures high availability of trading applications, market data platforms, and trading floor infrastructure.

The candidate will support Bloomberg Terminal, Refinitiv/Eikon, Reuters, Fidessa, and OMS/EMS platforms, troubleshooting across Windows/Mac devices. The position requires 4–8 years in Trader/Front Office IT Support within Banking or Asset