Desktop Engineer Lead — Trading Floor IT Support

Cognizant

San Francisco (CA)

Hybrid

USD 99,000 - 110,000

Full time

7 days ago

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Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays

401(k) plan

Disability insurance

Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant in San Francisco is seeking a Desktop Engineer Lead to provide technical and operational support for traders and front-office users, ensuring high availability of trading apps and market data. You will support Bloomberg Terminal, Refinitiv/Eikon, and OMS/EMS platforms, troubleshoot desktops and networks, and collaborate with vendor teams.

The role requires 4–8 years in Financial Services IT support, strong AD, Citrix, and M365 skills, and the ability to operate in a fast-paced

Qualifications

4-8 years in Trader Support, Front Office Support, or Financial Services IT Support.

Responsibilities

Provide technical and operational support to traders and front-office users ensuring high availability of trading applications, market data platforms and trading floor infrastructure.
Support trading and market data platforms such as Bloomberg Terminal, Refinitiv/Eikon, Reuters, Fidessa and OMS/EMS applications.
Troubleshoot issues related to trading applications, market data feeds, desktops, laptops and multi-monitor workstations.
Provide onsite and remote support to traders in a fast-paced high-pressure environment.
Manage incidents and service requests through ITSM tools ensuring SLA compliance.
Coordinate with application, network, infrastructure and vendor teams for issue resolution.
Perform software installations, upgrades, user access management and hardware deployments.
Maintain documentation and follow ITIL-based support processes.
Experience supporting Bloomberg, Refinitiv/Eikon, Reuters and trading floor technologies.