Tradeshow Operations & Client Services Lead

GES - Global Experience Specialists; Hodgkins (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salaries

401K with company match

Healthcare/vision/dental insurance

Wellness benefits

Career development program

Employee assistance program

Vacation time

Community involvement opportunities

Team activities

Job summary

GES - Global Experience Specialists seeks a Client Services Manager to coordinate tradeshow production and supervise on-site operations across accounts. You will work with clients to gather information, influence decisions and manage expectations.

The role involves floor plan management, writing work orders, and ensuring service kit creation and distribution. You will travel 25–50% and supervise shows to ensure profitability and client satisfaction.

Qualifications

• Must possess strong communication and teamwork skills.
• Experience in tradeshow/convention/hospitality setting preferred.
• Able to manage multiple processes and keep deadlines.
• Strong understanding of basic budgeting and invoicing.

Responsibilities

• Coordinate shows from planning to invoice collection.
• Prepare and manage floor plans and show-service kits.
• Write work orders and supervise show setup/teardown.
• Liaise with exhibitors, vendors and facility staff to ensure service quality.
• Monitor budgets, forecast spending and ensure events stay within guidelines.
• Travel 25–50% to show sites as required.
• Maintain relationships with internal teams and clients to meet expectations.

Skills

Communication

Collaboration

Detail-oriented

Budgeting

Multisystem management

Travel readiness

Education

College degree

Job description

GES - Global Experience Specialists seeks a Client Services Manager to coordinate tradeshow production and supervise on-site operations across accounts. You will work with clients to gather information, influence decisions and manage expectations.

The role involves floor plan management, writing work orders, and ensuring service kit creation and distribution. You will travel 25–50% and supervise shows to ensure profitability and client satisfaction.