Client Services Manager

Global Experience Specialists, Inc; Hodgkins (IL); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

401K with company match

Wellness benefits

Employee assistance program

Vacation time

Community involvement opportunities

Team activities

Job summary

Global Experience Specialists, Inc. in Hodgkins, IL seeks a Client Services Manager to coordinate tradeshow production and provide on-site supervision at venues. You will lead shows from planning to invoicing and serve as the liaison among clients, exhibitors, facility staff, and vendors.

The role requires strong communication, multi-system management, attention to detail, and travel up to 50%. Hybrid work arrangement with benefits; 2+ years in the tradeshow/hospitality industry preferred and

Qualifications

• 2 years’ experience in the tradeshow, convention, hospitality industry or similar experience preferred.
• Ability to communicate and work collaboratively.
• Capable of running new/modified processes.
• Proficient in multisystem management.
• Ability to foster customer relationships.
• Potential Travel 25-50%.
• General accounting and finance knowledge.
• Must be extremely detail oriented and able to multi-task.
• Understands and works in lateral work streams.
• Requires ability to adapt to multiple settings and shifting responsibilities.
• Must be able to work under pressure.
• Opportunity to work nights, weekends and at showsite.
• Position may require long hours during several months of the year.

Responsibilities

• Coordinate shows from planning through collection of invoice.
• Collaborate with clients to gather information and manage expectations.
• Oversee creation, approval and distribution of service kits.
• Work with internal departments to ensure work orders are completed.
• Oversee set-up and tear down of shows.
• Generate show management invoices and follow up until collected.
• Liaise with show management, exhibitors, facility staff, production personnel and vendors.
• Adhere to established budget guidelines and manage forecast and cost control.
• Participate in Show Planning process for assigned shows.
• Manage to provided Key Performance Indicators.

Skills

Communication

Collaborative work

Multisystem management

Customer relationships

Detail oriented

Time management

Pressure handling

Job description

Job Category: Account Management and Client Services

Requisition Number: CLIEN002126

• Full-Time
• Hybrid

Locations

Showing 1 location

Description

Our Client Services Manager coordinates and oversees tradeshow production and provides on-site supervision at tradeshow venues for a variety of accounts. Reports directly to the Associate Director of Client Services/Director of Client Services.

Responsibilities

• Responsible for the management of shows from planning stages through collection of invoice, including:
• collaborating with clients to gather information, help influence decision making and manage to customer expectations
• overseeing the creation, approval and distribution of service kits
• working with internal departments to ensure work orders are completed
• overseeing the set-up and tear down of shows
• generating show management invoices and following up until collected
• Act as a liaison with show management, exhibitors, facility staffs, production personnel, internal clients and ancillary vendors with regard to all services and build working relationships with all
• Ensure all events are produced within established budget guidelines. Budget and fiscal responsibility on assigned events including accuracy, forecasting and management
• Fulfill roll in Show Planning process as required on assigned shows
• Manages to provided Key Performance Indicators
• Basic understanding of pricing models/estimation
• Basic understanding of GES and onPeak's Products and Services
• Adhere to all Business Standard Operating Procedures
• Performs other duties as assigned and deemed necessary of the position

Qualifications

• (2) year’s experience in the tradeshow, convention, hospitality industry or similar experience preferred
• Ability to communicate and work collaboratively
• Capable of running new/modified processes
• Proficient in multisystem management
• Ability to foster customer relationships
• Potential Travel 25-50%
• General accounting and finance knowledge
• Must be extremely detail oriented and able to multi-task
• Understands and works in lateral work streams
• Requires ability to adapt to multiple settings and shifting responsibilities.
• Must be able to work under pressure
• Opportunity to work nights, weekends and at showsite
• Position may require long hours during several months of the year. Position may require long hours during several months of the year. Typically performs work on the event floor, in noisy and crowded areas
• Frequently encounters uncomfortable temperatures, dust and/or other conditions
• Requires working both alone and with others in a team atmosphere
• Requires working with union and non-union employees

Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:

• 401K with company match
• Wellness benefits
• Employee assistance program
• Vacation time
• Community involvement opportunities
• Team activities

Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.