Client Services Manager

GES - Global Experience Specialists; Hodgkins (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salaries

401K with company match

Healthcare/vision/dental insurance

Wellness benefits

Career development program

Employee assistance program

Vacation time

Community involvement opportunities

Team activities

Job summary

GES - Global Experience Specialists seeks a Client Services Manager to coordinate tradeshow production and supervise on-site operations across accounts. You will work with clients to gather information, influence decisions and manage expectations.

The role involves floor plan management, writing work orders, and ensuring service kit creation and distribution. You will travel 25–50% and supervise shows to ensure profitability and client satisfaction.

Qualifications

• Must possess strong communication and teamwork skills.
• Experience in tradeshow/convention/hospitality setting preferred.
• Able to manage multiple processes and keep deadlines.
• Strong understanding of basic budgeting and invoicing.

Responsibilities

• Coordinate shows from planning to invoice collection.
• Prepare and manage floor plans and show-service kits.
• Write work orders and supervise show setup/teardown.
• Liaise with exhibitors, vendors and facility staff to ensure service quality.
• Monitor budgets, forecast spending and ensure events stay within guidelines.
• Travel 25–50% to show sites as required.
• Maintain relationships with internal teams and clients to meet expectations.

Skills

Communication

Collaboration

Detail-oriented

Budgeting

Multisystem management

Travel readiness

Education

College degree

Job description

Our Client Services Manager coordinates and oversees tradeshow production and provides on-site supervision at tradeshow venues for a variety of accounts. Reports directly to the Associate Director of Client Services/Director of Client Services.

Responsibilities

• Responsible for the management of shows from planning stages through collection of invoice, including:
• collaborating with clients to gather information, help influence decision making and manage to customer expectations
• floor plan management
• writing work orders
• overseeing the creation, approval and distribution of service kits
• working with internal departments to ensure work orders are completed
• overseeing the set-up and tear down of shows
• generating show management invoices and following up until collected
• Act as a liaison with show management, exhibitors, facility staffs, production personnel, internal clients and ancillary vendors with regard to all services and build working relationships with all
• Ensure all events are produced within established budget guidelines. Budget and fiscal responsibility on assigned events including accuracy, forecasting and management
• Fulfill roll in Show Planning process as required on assigned shows
• Manages to provided Key Performance Indicators
• Basic understanding of pricing models/estimation
• Basic understanding of GES and onPeak's Products and Services
• Adhere to all Business Standard Operating Procedures
• Performs other duties as assigned and deemed necessary of the position

Qualifications

• College degree preferred
• (2) year’s experience in the tradeshow, convention, hospitality industry or similar experience preferred
• Ability to communicate and work collaboratively
• Capable of running new/modified processes
• Proficient in multisystem management
• Ability to foster customer relationships
• Potential Travel 25-50%
• General accounting and finance knowledge
• Must be extremely detail oriented and able to multi-task
• Understands and works in lateral work streams

Work Environment

• Requires ability to adapt to multiple settings and shifting responsibilities.
• Must be able to work under pressure
• Opportunity to work nights, weekends and at showsite
• Position may require long hours during several months of the year. Position may require long hours during several months of the year. Typically performs work on the event floor, in noisy and crowded areas
• Frequently encounters uncomfortable temperatures, dust and/or other conditions
• Requires working both alone and with others in a team atmosphere
• Requires working with union and non-union employees

Benefits

Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:

• Competitive salaries
• 401K with company match
• Healthcare/vision/dental insurance
• Wellness benefits
• Career development program
• Employee assistance program
• Vacation time
• Community involvement opportunities
• Team activities

And much more……