Client Services Manager

Global Experience Specialists, Inc; Northern (KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Global Experience Specialists, Inc. is seeking a Client Services Manager to coordinate tradeshow production and provide on-site supervision at venues. The role reports to the Associate Director/Director of Client Services.

You will manage shows from planning through invoicing, collaborate with clients, oversee service kits, budget adherence, and liaison with vendors and staff. Travel up to 25-50% is expected during events.

Qualifications

• 2 years of experience in the tradeshow/convention/hospitality industry preferred.
• Ability to communicate and work collaboratively.
• Capable of running new/modified processes.
• Proficient in multisystem management.
• Ability to foster customer relationships.
• Detail oriented and able to multi-task.
• Adapt to multiple settings and shifting responsibilities.
• Must work under pressure; may involve nights, weekends and showsite.
• Long hours during peak event months.

Responsibilities

• Manage shows from planning through collection of invoices.
• Collaborate with clients to gather information and manage expectations.
• Oversee creation, approval and distribution of service kits.
• Coordinate with internal departments to complete work orders.
• Oversee set-up and tear down of shows.
• Generate show management invoices and follow up for collection.
• Liaise with show management, exhibitors, facility staff and vendors.
• Ensure events are produced within budget guidelines.
• Participate in Show Planning process for assigned shows.
• Monitor KPIs and understand pricing models/estimations.
• Familiar with GES and onPeak products and services.
• Adhere to SOPs and perform other duties as assigned.

Skills

Communication

Collaboration

Detail-oriented

Multi-tasking

Travel readiness

Budget awareness

Job description

Job Category: Account Management and Client Services

Requisition Number: CLIEN002126

• Full-Time
• Hybrid

Locations

Showing 1 location

Description

Our Client Services Manager coordinates and oversees tradeshow production and provides on-site supervision at tradeshow venues for a variety of accounts. Reports directly to the Associate Director of Client Services/Director of Client Services.

Responsibilities

• Responsible for the management of shows from planning stages through collection of invoice, including:
• collaborating with clients to gather information, help influence decision making and manage to customer expectations
• overseeing the creation, approval and distribution of service kits
• working with internal departments to ensure work orders are completed
• overseeing the set-up and tear down of shows
• generating show management invoices and following up until collected
• Act as a liaison with show management, exhibitors, facility staffs, production personnel, internal clients and ancillary vendors with regard to all services and build working relationships with all
• Ensure all events are produced within established budget guidelines. Budget and fiscal responsibility on assigned events including accuracy, forecasting and management
• Fulfill roll in Show Planning process as required on assigned shows
• Manages to provided Key Performance Indicators
• Basic understanding of pricing models/estimation
• Basic understanding of GES and onPeak's Products and Services
• Adhere to all Business Standard Operating Procedures
• Performs other duties as assigned and deemed necessary of the position

Qualifications

• (2) year’s experience in the tradeshow, convention, hospitality industry or similar experience preferred
• Ability to communicate and work collaboratively
• Capable of running new/modified processes
• Proficient in multisystem management
• Ability to foster customer relationships
• Potential Travel 25-50%
• General accounting and finance knowledge
• Must be extremely detail oriented and able to multi-task
• Understands and works in lateral work streams
• Requires ability to adapt to multiple settings and shifting responsibilities.
• Must be able to work under pressure
• Opportunity to work nights, weekends and at showsite
• Position may require long hours during several months of the year. Position may require long hours during several months of the year. Typically performs work on the event floor, in noisy and crowded areas
• Frequently encounters uncomfortable temperatures, dust and/or other conditions
• Requires working both alone and with others in a team atmosphere
• Requires working with union and non-union employees

Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:

• 401K with company match
• Wellness benefits
• Employee assistance program
• Vacation time
• Community involvement opportunities
• Team activities

Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.