Exhibitor Showsite Coordinator

GES - Global Experience Specialists; Hodgkins (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salaries

401K with company match

Healthcare/vision/dental insurance

Wellness benefits

Career development program

Employee assistance program

Vacation time

Community involvement opportunities

Team activities

Job summary

Global Experience Specialists (GES) is seeking an Exhibitor Showsite Coordinator to assist customers at tradeshows, conventions, and events. The role reports to the Manager of Exhibitor Success and focuses on coordinating tasks from pre-show to show close, ensuring seamless service and customer satisfaction.

The successful candidate will coordinate projects, maintain strong communication, and deliver outstanding service.

Qualifications

• Must have strong organizational, communication, and problem-solving skills.
• Customer service mindset with a positive attitude.
• Flexibility to work outside the department for the greater good.
• Ability to work in a team environment or individually as needed.
• Ability to collaborate with outside departments.
• Flexible schedule, overtime required and travel 50-75%.
• 1+ years in customer service or similar roles.
• Ability to navigate technology such as cell phone and computer.

Responsibilities

• Actively participate in the pre-show planning process.
• Participate in timely completion of show site tasks including setting up and breaking down the Service Center.
• Create, maintain, process, and complete all orders/labor, billing, and collection requirements.
• Conduct invoice reviews with customers as needed.
• Assist on projects as assigned.

Skills

Organizational skills

Communication skills

Problem-solving

Customer service mindset

Ability to work in teams or alone

Collaboration with other departments

Flexibility and travel willingness

Technology navigation (cell phone/comp

Job description

The Exhibitor Showsite Coordinator is responsible assisting customers who exhibit at tradeshows, conventions and special events produced by Global Experience Specialists (GES). The responsibilities include all daily coordinator tasks including, pre-show preparations, show site and show close.

This role will report directly to the Manager of Exhibitor Success.

The successful candidate will have a proven record of coordinating projects and tasks, providing excellent customer service, and strong communication skills.

Responsibilities

• Actively participate in the pre-show planning process.
• Participate in timely completion of show site tasks including setting up and breaking down the Service Center.
• Create, maintain, process, and complete all orders/labor, billing, and collection requirements.
• Conduct invoice reviews with customers as needed.
• Assist on projects as assigned.

Qualifications

• Must have strong organizational skills, communication skills, and problem-solving skills.
• Ability to navigate technology such as cell phone and computer.
• Customer service mindset with a positive attitude.
• Flexibility to work outside of the department for the greater good.
• Ability to work in a team environment or individually as needed.
• Ability to collaborate with outside departments.
• Flexible schedule, overtime required and ability to travel 50-75% of the time.
• 1+ years in customer service or similar roles.

Work Environment

• May require overtime during busy periods.
• Work performed in an office setting- sitting at a computer and filing.
• Ability to work nights and weekends is required.
• Flexible work schedule work hours, shifts or days worked will vary due to show schedules.
• Travel is required to work in other GES facilities throughout the US as needed.
• 15% Work may involve repetitive motion (i.e. constant keying, using fingers, or grasping of objects).
• 60% work is performed in a somewhat crowded or noisy area where there may be mild discomfort due to temperature, dust or other conditions.
• 10% Work involves occasional exertion of physical effort (i.e., periods of standing, climbing stooping, kneeling, crouching, reaching, pushing, pulling, lifting).

Benefits

Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full‑time employees. Here are some of the highlights:

• Competitive salaries
• 401K with company match
• Healthcare/vision/dental insurance
• Wellness benefits
• Career development program
• Employee assistance program
• Vacation time
• Community involvement opportunities
• Team activities

And much more...