Trade Processing Support Engineer - 2nd Line (NYC)

Socket.dev; New York (NY); Hybrid; USD 80,000 - 90,000; Full time

Job summary

OSTTRA is seeking an experienced Application Support Engineer in New York City to provide 2nd-line, client-facing support for core trade processing applications hosted across on-prem, client premises, and cloud. You will monitor health, drive incidents, and collaborate with Dev, Product, and Delivery teams to ensure smooth releases.

The role requires 1–2 years in application/production support, a CS/engineering degree, and ITIL awareness.

Qualifications

• 1–2 years of experience in Application Support/Production Support or similar role.
• Bachelor's degree in Computer Science, Engineering, or related field; Master’s is a plus.
• Proven SDLC experience with bug tracking in JIRA.
• Solid SQL and RDBMS knowledge; Windows and Linux proficiency.
• ITIL knowledge and IT service management practices.
• Ability to participate in occasional weekend work.

Responsibilities

• Provide 2nd-line, client-facing technical support for trade processing apps.
• Monitor systems, raise incidents, and drive timely resolutions.
• Collaborate with Development, Product, and Delivery teams for releases.
• Lead proactive health monitoring and reporting automation.
• Coordinate handover of issues across EMEA/APAC regions.

Skills

SDLC & JIRA

SQL & RDBMS

Windows & Linux

ITIL practices

Weekend work

Problem solving

Collaboration

Education

Bachelor's in CS/Engineering

Tools

Python

Grafana

Centreon

Job description

OSTTRA is seeking an experienced Application Support Engineer in New York City to provide 2nd-line, client-facing support for core trade processing applications hosted across on-prem, client premises, and cloud. You will monitor health, drive incidents, and collaborate with Dev, Product, and Delivery teams to ensure smooth releases.

The role requires 1–2 years in application/production support, a CS/engineering degree, and ITIL awareness.