Trade Operations Engineer - AI-Driven Production Support

Sapient Corporation; Boston (MA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Inclusive workplace

Ongoing learning opportunities

Competitive compensation and benefits

Work‑life balance flexibility

Health benefits

Paid leave and holidays

Wellness program

Job summary

Publicis Sapient in Boston is seeking a Production Support Specialist for Trade Operations applications. You will provide production support across the trade lifecycle, investigate issues, and coordinate resolutions with vendors and custodians.

The role emphasizes learning end-to-end processes, incident leadership, and applying AI and automation to improve efficiency while maintaining service reliability.

Qualifications

• Proven experience in production support for trade operations apps.
• Strong Java and SQL with debugging and problem-solving ability.
• Familiar with AI-enabled engineering tools and practices.
• Excellent analytical and troubleshooting skills.
• Effective verbal and written communication.

Responsibilities

• Provide production support for Trade Operations technology applications.
• Investigate, troubleshoot, and resolve application and data issues.
• Perform root cause analysis and coordinate issue resolution across teams.
• Work closely with business users, developers, vendors, and custodians.
• Act as the primary coordinator during production incidents.

Skills

Java

SQL

Application support

AI tools

Analytical skills

Communication

Tools

AWS

JavaScript

React

Job description

Publicis Sapient in Boston is seeking a Production Support Specialist for Trade Operations applications. You will provide production support across the trade lifecycle, investigate issues, and coordinate resolutions with vendors and custodians.

The role emphasizes learning end-to-end processes, incident leadership, and applying AI and automation to improve efficiency while maintaining service reliability.