Associate Engineer - Trade Operations Production Support

Sapient Corporation; Boston (MA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Inclusive workplace

Ongoing learning opportunities

Competitive compensation and benefits

Work‑life balance flexibility

Health benefits

Paid leave and holidays

Wellness program

Job summary

Publicis Sapient in Boston is seeking a Production Support Specialist for Trade Operations applications. You will provide production support across the trade lifecycle, investigate issues, and coordinate resolutions with vendors and custodians.

The role emphasizes learning end-to-end processes, incident leadership, and applying AI and automation to improve efficiency while maintaining service reliability.

Qualifications

• Proven experience in production support for trade operations apps.
• Strong Java and SQL with debugging and problem-solving ability.
• Familiar with AI-enabled engineering tools and practices.
• Excellent analytical and troubleshooting skills.
• Effective verbal and written communication.

Responsibilities

• Provide production support for Trade Operations technology applications.
• Investigate, troubleshoot, and resolve application and data issues.
• Perform root cause analysis and coordinate issue resolution across teams.
• Work closely with business users, developers, vendors, and custodians.
• Act as the primary coordinator during production incidents.

Skills

Java

SQL

Application support

AI tools

Analytical skills

Communication

Tools

AWS

JavaScript

React

Job description

Job Description

Join a team supporting critical Trade Operations applications for a leading Financial Services client. This role offers the opportunity to learn the end-to-end trade lifecycle, including trade matching, settlement, and integrations with vendors and custodians, while supporting business-critical applications and driving operational excellence.

Responsibilities

Provide production support for Trade Operations technology applications.

• Investigate, troubleshoot, and resolve application and data issues.


• Perform root cause analysis and coordinate issue resolution across teams.


• Work closely with business users, developers, vendors, and custodians.


• Act as the primary coordinator during production incidents.


• Identify opportunities to leverage AI and automation to improve support processes and operational efficiency.

Required Skills

• Strong Java and SQL skills.


• Understanding of application support, debugging, and problem-solving techniques.


• Knowledge of AI-enabled engineering tools and practices.


• Excellent analytical and troubleshooting abilities.


• Strong verbal and written communication skills.

Nice to Have, but must learn on the Job

• AWS.


• JavaScript and/or React.


• Exposure to Financial Services or Capital Markets.

Key Attributes

• Strong ownership mindset and accountability.


• Passion for problem solving and continuous learning.


• Ability to remain calm and lead during production incidents.


• Strong relationship-building and stakeholder management skills.


• Team player with a customer‑first attitude.

Additional Information

Pay Range: $80,000 - $100,000

The range shown represents a grouping of relevant ranges currently in use at Publicis Sapient. Actual range for this position may differ, depending on location and specific skillset required for the work itself.

• An inclusive workplace that promotes diversity and collaboration.


• Access to ongoing learning and development opportunities.


• Competitive compensation and benefits package.


• Flexibility to support work‑life balance.


• Comprehensive health benefits for you and your family.


• Generous paid leave and holidays.


• Wellness program and employee assistance.

As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail]