Production Support Engineer – Java/SQL

Publicis Sapient; Boston (MA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation package

Learning & development opportunities

Work-life balance flexibility

Health benefits

Paid leave and holidays

Wellness program

Job summary

Publicis Sapient in Boston is seeking a Production Support Analyst for Trade Operations applications within a Financial Services client. You will learn the end-to-end trade lifecycle, including trade matching, settlement, and integrations with vendors and custodians, while supporting mission-critical applications and driving operational excellence.

Responsibilities include production support, troubleshooting, root cause analysis, coordinating across teams, and acting as incident lead.

Qualifications

• Strong Java and SQL skills.
• Understanding of application support, debugging, and problem-solving techniques.
• Knowledge of AI-enabled engineering tools and practices.
• Excellent analytical and troubleshooting abilities.
• Strong verbal and written communication skills.

Responsibilities

• Provide production support for Trade Operations technology applications.
• Investigate, troubleshoot, and resolve application and data issues.
• Perform root cause analysis and coordinate issue resolution across teams.
• Work closely with business users, developers, vendors, and custodians.
• Act as the primary coordinator during production incidents.
• Identify opportunities to leverage AI and automation to improve support processes and operational efficiency.

Skills

Java

SQL

Debugging

AI tools

Analytical thinking

Communication

Tools

AWS

JavaScript

React

Job description

Job Description

Join a team supporting critical Trade Operations applications for a leading Financial Services client. This role offers the opportunity to learn the end-to-end trade lifecycle, including trade matching, settlement, and integrations with vendors and custodians, while supporting business-critical applications and driving operational excellence.

Responsibilities

• Provide production support for Trade Operations technology applications.
• Investigate, troubleshoot, and resolve application and data issues.
• Perform root cause analysis and coordinate issue resolution across teams.
• Work closely with business users, developers, vendors, and custodians.
• Act as the primary coordinator during production incidents.
• Identify opportunities to leverage AI and automation to improve support processes and operational efficiency.

Required Skills

• Strong Java and SQL skills.
• Understanding of application support, debugging, and problem-solving techniques.
• Knowledge of AI-enabled engineering tools and practices.
• Excellent analytical and troubleshooting abilities.
• Strong verbal and written communication skills.

Nice to Have, but must learn on the Job

• AWS.
• JavaScript and/or React.
• Exposure to Financial Services or Capital Markets.

Key Attributes

• Strong ownership mindset and accountability.
• Passion for problem solving and continuous learning.
• Ability to remain calm and lead during production incidents.
• Strong relationship-building and stakeholder management skills.
• Team player with a customer-first attitude.

Additional Information

Pay Range: $80,000 - $100,000

• An inclusive workplace that promotes diversity and collaboration.
• Access to ongoing learning and development opportunities.
• Competitive compensation and benefits package.
• Flexibility to support work-life balance.
• Comprehensive health benefits for you and your family.
• Generous paid leave and holidays.
• Wellness program and employee assistance.

As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail]

Company Description

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients businesses through designing the products and services their customers truly value.