Trade Ops Engineer - Java/SQL, AI-Driven Troubleshooter

Publicis Groupe Holdings B.V; Boston (MA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Inclusive workplace

Learning opportunities

Competitive compensation and benefits

Work-life balance flexibility

Health benefits and wellness programs

Job summary

Publicis Sapient is seeking a Production Support professional for Trade Operations applications in Boston, MA. You will learn the end-to-end trade lifecycle, including trade matching, settlement, and vendor/custodian integrations, while ensuring stability of business-critical systems.

Responsibilities include incident management, issue resolution, and collaboration with business users, developers, vendors, and custodians.

Qualifications

• Strong Java and SQL skills.
• Understanding of application support, debugging, and problem-solving techniques.
• Knowledge of AI-enabled engineering tools and practices.
• Excellent analytical and troubleshooting abilities.
• Strong verbal and written communication skills.
• Nice-to-have: AWS, JavaScript/React, and exposure to Financial Services or Capital Markets.

Responsibilities

• Provide production support for Trade Operations technology applications.
• Investigate, troubleshoot, and resolve application and data issues.
• Perform root cause analysis and coordinate issue resolution across teams.
• Work closely with business users, developers, vendors, and custodians.
• Act as the primary coordinator during production incidents.
• Identify opportunities to leverage AI and automation to improve support processes and operational efficiency.

Skills

Java & SQL

Application support

AI tooling

Analytical skills

Communication

Tools

AWS

JavaScript

React

Job description

Publicis Sapient is seeking a Production Support professional for Trade Operations applications in Boston, MA. You will learn the end-to-end trade lifecycle, including trade matching, settlement, and vendor/custodian integrations, while ensuring stability of business-critical systems.

Responsibilities include incident management, issue resolution, and collaboration with business users, developers, vendors, and custodians.