Track and Trace Specialist

Circle Logistics; Illinois; Presencial; USD 28 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Paid holidays

Paid time off

On-site training

Resumo da oferta

Circle Logistics is seeking a Track & Trace Representative in Chicago, IL to coordinate daily shipments, provide visibility, and maintain accurate load documents.

The role emphasizes clear communication, problem solving, and proactive freight monitoring to ensure customer satisfaction; on-site training and benefits are included.

Qualificações

• Minimum 1–3 years in customer service, operations, data entry, dispatch or logistics.
• Strong attention to detail and ability to multitask.
• Excellent written and verbal communication skills.

Responsabilidades

• Enter new load orders into our proprietary web-based software.
• Initiate check calls to track and trace drivers on pickups and deliveries.
• Communicate internal correspondence with drivers to ensure accurate documentation.
• Monitor freight via multiple sources to ensure delivery times and inform customers of delays.
• Maintain and collect proper paperwork for each shipment.
• Collaborate with Sales and Dispatch to provide solutions for customers’ needs.
• Maintain an outbound call volume of 100 calls per day.
• Work hours: 07:00–16:00 on a rotating schedule.

Conhecimentos

Customer service

Data entry

Communication

Detail oriented

Google Drive

Microsoft Suite

Formação académica

High school diploma or equivalent

Associate's degree preferred

Ferramentas

Google Drive

Microsoft Office

Descrição da oferta de emprego

Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers:

• No Fail Service
• Personalized Communication
• Innovative Solutions

We leverage technology, industry experience, and employee ingenuity to provideindustry-leading transportation solutionsthat keep America moving.

Track and Trace Representative

• Chicago IL, USA
• Full-time
• Compensation: USD 20- USD 22 - hourly

Company Description

Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers:

• No Fail Service
• Personalized Communication
• Innovative Solutions

We leverage technology, industry experience, and employee ingenuity to provideindustry-leading transportation solutionsthat keep America moving.

Job Description

Track & Trace Representative - Chicago IL

As Track & Trace Representative, you will work in a fast-paced environment coordinating our day-to-day shipments and supporting the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and proactively monitor the movement of freight to ensure customer satisfaction.

Responsibilities

• Enter new load orders into our proprietary web-based software
• Initiate “check calls” to track and trace drivers on all pickups and deliveries
• Communicate internal correspondence with drivers to ensure accurate documentation
• Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays
• Maintain and collect proper paperwork for each shipment
• Work cooperatively with Sales and Dispatch to provide solutions for customers’ needs and resolve issues
• Maintain an outbound call volume of 100 calls per day

WORK HOURS FOR THIS ROLE WILL BE: 0700-1600 on a rotating schedule

Benefits

• $18 - $21 per hour
• Full-time: 40 hours per week
• On-site training and career development
• Paid holidays, remote, and paid time off
• Insurance benefits, including but not limited to: Health, vision, dental, life, and disability
• 401(k) Plan

Qualifications

Skills/Abilities

• 1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics
• Must have strong attention to detail
• Ability to prioritize, balance, and organize information while completing multiple tasks.
• Above average proficiency in Google Drive and Microsoft Suite
• Excellent written and verbal communication skills
• Excellent teamwork skills

Education and Experience

• High school diploma or equivalent required
• Associate's degree preferred
• Call center experience is a bonus

Additional Information

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.