Track and Trace Specialist

Circle Logistics; Chicago Heights (IL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

Remote work option

Paid holidays

Paid time off

401(k) Plan

Job summary

Circle Logistics is seeking a Track & Trace Representative in Chicago, IL to coordinate shipments, provide visibility, and maintain accurate documentation for all loads in a fast-paced environment.

Responsibilities include entering load orders in our web-based software, initiating check calls, communicating with drivers, monitoring freight, and ensuring on-time delivery. This full-time role offers on-site training and benefits.

Qualifications

• 1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics
• Must have strong attention to detail
• Ability to prioritize, balance, and organize information while completing multiple tasks.
• Above average proficiency in Google Drive and Microsoft Suite
• Excellent written and verbal communication skills
• Excellent teamwork skills

Responsibilities

• Enter new load orders into our proprietary web-based software
• Initiate “check calls” to track and trace drivers on all pickups and deliveries
• Communicate internal correspondence with drivers to ensure accurate documentation
• Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays
• Maintain and collect proper paperwork for each shipment
• Work cooperatively with Sales and Dispatch to provide solutions for customers’ needs and resolve issues
• Maintain an outbound call volume of 100 calls per day

Skills

Customer service

Attention to detail

Prioritization & organization

Google Drive

Microsoft Office

Written & verbal communication

Teamwork

Education

High school diploma or equivalent

Associate's degree preferred

Tools

Google Drive

Microsoft Office

Job description

Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers:

• No Fail Service
• Personalized Communication
• Innovative Solutions

We leverage technology, industry experience, and employee ingenuity to provideindustry-leading transportation solutionsthat keep America moving.

Job Description

Track and Trace Representative

• Chicago IL, USA
• Full-time
• Compensation: USD 20- USD 22 - hourly

Company Description

Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers:

• No Fail Service
• Personalized Communication
• Innovative Solutions

We leverage technology, industry experience, and employee ingenuity to provideindustry-leading transportation solutionsthat keep America moving.

Job Description

Track & Trace Representative - Chicago IL

As Track & Trace Representative, you will work in a fast-paced environment coordinating our day-to-day shipments and supporting the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and proactively monitor the movement of freight to ensure customer satisfaction.

Responsibilities:

• Enter new load orders into our proprietary web-based software
• Initiate “check calls” to track and trace drivers on all pickups and deliveries
• Communicate internal correspondence with drivers to ensure accurate documentation
• Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays
• Maintain and collect proper paperwork for each shipment
• Work cooperatively with Sales and Dispatch to provide solutions for customers’ needs and resolve issues
• Maintain an outbound call volume of 100 calls per day

WORK HOURS FOR THIS ROLE WILL BE: 0700-1600 on a rotating schedule

• $18 - $21 per hour
• Full-time: 40 hours per week
• On-site training and career development
• Paid holidays, remote, and paid time off
• Insurance benefits, including but not limited to: Health, vision, dental, life, and disability
• 401(k) Plan

Qualifications

Skills/Abilities:

• 1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics
• Must have strong attention to detail
• Ability to prioritize, balance, and organize information while completing multiple tasks.
• Above average proficiency in Google Drive and Microsoft Suite
• Excellent written and verbal communication skills
• Excellent teamwork skills

Education and Experience:

• High school diploma or equivalent required
• Associate's degree preferred
• Call center experience is a bonus

  Additional Information

  We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.