TPD CoE Technical Specialist

BNB Chain; Australia Landing (MS); Hybrid; USD 83,000 - 111,000; Full time

Job summary

TAL is Australia’s leading life insurer seeking a TPD CoE Technical Specialist to ensure claims are assessed with precision and fairness. You will guide complex decisions, strengthen technical standards across claims teams, and drive continuous improvement in assessment quality.

The role focuses on building capability through training, embedding best practice frameworks, and upholding regulatory requirements to deliver better outcomes for customers at critical moments.

Qualifications

• 10+ years' experience in life insurance claims within technical or leadership roles.
• Deep knowledge of TPD claims and end-to-end assessment processes.
• Strong understanding of medico-legal frameworks and privacy principles.
• Familiarity with Life Insurance Code of Practice and regulatory requirements.
• Ability to train and guide others in best-practice processes.

Responsibilities

• Provide expert technical advice to enable accurate TPD claims decisions.
• Influence complex case outcomes with evidence-based insights.
• Drive continuous improvement in assessment quality and standards.
• Build team capability through targeted training and coaching.
• Strengthen governance and ensure compliance with claims philosophy.

Skills

Life insurance claims experience

Technical leadership

Regulatory & governance awareness

Stakeholder engagement

Training & coaching

Job description

Enjoy work-life balance with flexible working options, and well-being initiatives that prioritise your healthWork alongside diverse, passionate colleagues and leaders who inspire, support, and value your contributions.

Enjoy benefits such as discounted insurance, health and well-being programs, and a range of employee benefits to support your lifestyle.

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we’re driven by big ambitions and empower to create better products and services. Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities. Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we’re reimagining insurance. So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.

At TAL, the TPD CoE Technical Specialist plays a pivotal role in applying deep technical expertise to ensure claims are assessed with precision, consistency and fairness. By guiding complex decision-making and strengthening technical standards across our claims teams, this role helps uphold the integrity of our products and the promises we make to customers. It’s an opportunity to drive continuous improvement, build capability, and make a meaningful impact—supporting better outcomes for Australians at the moments that matter most.

In This Role You Will:

• Provide expert technical advice to enable accurate, consistent and policy-aligned TPD claims decisions
• Influence complex case outcomes by applying strong technical assessment and evidence-based insights
• Drive continuous improvement in assessment quality, consistency and standards across TPD portfolios
• Build and uplift team capability through targeted training, coaching and embedding best practice frameworks
• Strengthen governance and compliance by ensuring adherence to claims philosophy, standards and regulatory requirements
• Leverage insights and emerging trends to enhance processes, improve performance and deliver better customer outcomes

Requirements:

• 10+ years' experience in life insurance claims within technical or leadership roles
• Deep expertise in TPD claims and end-to-end assessment processes
• Strong knowledge of medico-legal frameworks, ETE, employability and policy definitions
• Sound understanding of regulatory requirements including the Life Insurance Code of Practice, ICA and privacy principles
• Ability to build capability and confidence in others through training and guidance
• Strong communication and stakeholder engagement skills, with the ability to influence outcomes constructively

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce.

We’re proud to be:

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
• Reconciliation Advocates – Readour[Innovate Reconciliation Action Plan](We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.