Claims Change Manager

BNB Chain; Australia Landing (MS); Hybrid; USD 76,000 - 97,000; Full time

Job summary

TAL, one of Australia’s leading life insurers, is seeking a Change Management Lead to coordinate change initiatives across the Claims portfolio and ensure successful adoption.

You will assess business impacts, drive readiness, and collaborate with diverse stakeholders to deliver thoughtful, practical solutions in a dynamic environment, with hybrid working options.

Qualifications

• Experience leading change initiatives and deployments across complex portfolios.
• Ability to assess business impacts and associated risks to enable informed decisions.
• Proven track record driving user adoption and readiness for new systems and processes.

Responsibilities

• Lead the coordination and prioritisation of change initiatives across the Claims portfolio.
• Assess business impacts and risks to support informed decision-making and successful outcomes.
• Drive business readiness and adoption of new systems, processes and ways of working.
• Partner with stakeholders to align change delivery with business priorities, capacity and objectives.
• Enable sustainable change through targeted engagement, communication and support strategies.
• Strengthen change governance and continuous improvement across Claims operations.
• Build trusted relationships and influence stakeholders at all levels to drive engagement and adoption.

Skills

Change management

Stakeholder management

Process improvement

Communication

Risk assessment

Data analysis

Job description

Take your career further than you ever imagined with diverse roles and opportunities for personal and professional development.Enjoy work-life balance with flexible working options, and well-being initiatives that prioritise your healthEnjoy benefits such as discounted insurance, health and well-being programs, and a range of employee benefits to support your lifestyleAt TAL, we’re supported to live our best lives. With flexible and blended working options, discounted insurance, and wellbeing initiatives, we know we’re valued.You’ll work alongside some of the brightest and most capable colleagues in the industry, with leaders who inspire, support, and include everyone. We foster a culture where everyone belongs.Collaborating in person strengthens our social bonds and powers better problem-solving. Together, we face challenges and grow stronger. We connect to include, celebrate, reward, and recognise each other.At TAL, this role is central to helping our Claims business successfully navigate change that improves outcomes for customers and partners. By connecting people, priorities and initiatives, the role ensures change is delivered thoughtfully, adopted effectively and aligned to our strategic goals. Working across a dynamic and evolving environment, you'll help bring new ways of working to life, strengthen business readiness and support continuous improvement. It’s a meaningful opportunity to shape positive change that helps TAL deliver on its purpose of protecting Australians and giving them confidence for the future.

In this role you will:

• Lead the coordination and prioritisation of change initiatives across the Claims portfolio.
• Assess business impacts and risks to support informed decision-making and successful outcomes.
• Drive business readiness and adoption of new systems, processes and ways of working.
• Partner with stakeholders to align change delivery with business priorities, capacity and objectives.
• Enable sustainable change through targeted engagement, communication and support strategies.
• Strengthen change governance, visibility and continuous improvement across Claims operations.
• Bring experience delivering change on complex transformation, integration or systems-related initiatives.
• Build trusted relationships and influence stakeholders at all levels to drive engagement and adoption.
• Apply strong analytical and problem-solving skills to navigate complexity and deliver practical solutions.
• Communicate clearly and confidently, translating complex information into simple, meaningful messages.
• Adapt to changing priorities and ambiguity while effectively managing multiple competing demands.
• Collaborate with empathy and resilience, working across diverse teams to achieve shared outcomes.

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce.

We’re proud to be:

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan

We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.

You’realwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and partners.Andyou valueworking together to find the best solutions for problems.

#LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.