Digital Business Analyst (12 Month Fixed Term Contract)

BNB Chain; Australia Landing (MS); Hybrid; USD 63,000 - 83,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

TAL is a leading Australian life insurer with a 150-year legacy, delivering digital, customer-focused solutions across the Group Life portfolio. We are seeking a senior business analyst to collaborate with diverse stakeholders, transform business needs into actionable stories, and drive value through modern digital frameworks.

Join a reputed, inclusive employer committed to wellbeing and career growth. In this role, you will analyse current practices, elicit requirements, and develop

Qualifications

• Experience as a business analyst in digital environments.
• Knowledge of insurance or financial services is a plus.
• Ability to elicit and translate business needs into user stories.

Responsibilities

• Analyse current practices to identify improvements and reduce waste.
• Translate requirements into clear user stories for engineering pods.
• Create documentation detailing product design, requirements, and processes.
• Document future state processes and customer journeys with traceability.
• Develop and maintain business requirements and design documents.
• Act as SME and primary contact for client change requests.
• Develop, refine, and execute test cases for UAT.
• Design communications plans and training materials for end users.

Skills

CSPO/CSM

Business Analysis

Agile Delivery

Stakeholder Management

Job description

Join us in shaping the future of the insurance industry, driven by innovation and a 150-year legacy of protecting peopleEnjoy work-life balance with flexible working options, and well-being initiatives that prioritise your healthWork alongside diverse, passionate colleagues and leaders who inspire, support, and value your contributionsWelcome to TAL. As a leading life insurer,we’vebeen protecting Australians for over 150 years. Backed by Daiichi Life,we'redriven by big ambitions and empower to create better products and services.

Together with our Partners,we’rehelping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care andexpertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.Work with passionate,brightand capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together,we'rereimagining insurance.So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.If you're passionate about using technology and innovation to solve business challenges, this is an exciting opportunity to make an impact. In this role, you'll support TAL’s Group Life business by developing smart, user-friendly digital solutions, coordinating system changes, and providing ongoing operational support. You'll work with stakeholders across the organisation to improve processes, implement enhancements, and create clear documentation that helps teams successfully adopt new technologies and ways of working.

In this role you will

• Analyse current business practices and processes, identifying improvement and transformation opportunities to improve customer experience, reduce operating costs, speed of implementation, elimination of waste
• Collaborate with business teams to elicit business requirements and translate them into user stories for refinement with engineering pods, aiming to deliver seamless user experiences.
• Produce written and visual documentation that clearly articulates the product's technical and non-technical aspects, enabling fast knowledge transfer and efficient adoption across partner instances.
• Identify and document current and future state business processes to create a solid understanding of new products and journeys, ensuring our partners' members get cover that meets their needs.
• Develop and maintain Business Requirements, Process Design document with all requirements being clearly and specifically documented and traceable through the Product Development Life Cycle
• Act as a SME and contact point for client issues and change requests
• Develop, refine and execute Test cases as part of User Acceptance Testing
• Develop and provide communications strategies / plans, including implementation or release management documentation for end user groups with the provision of training and assistance prior to and post implementation
• Extensive experience and knowledge in business analysis within the digital environment, focusing on building customer experiences.
• Background in Agile delivery with a deep understanding and practical use of modern digital frameworks, including Scrum, Kanban, Lean, process mapping, flow charting, acceptance testing, and more.

Qualifications

• Desireable:Qualifications (CSPO, ASPO,CSM, A-SCM, Busines Analysis or Project Manager Management)
• Life insurance knowledge

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce.

We’re proud to be:

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agencyfrom2014 to2025and2023 to2026Bronze Tier Status within the Australian Workplace Equality Index
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change

Reconciliation Advocates

Readour Innovate Reconciliation Action Plan.

We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individualswithdisability/ies, people from culturally diverse backgrounds and theLGBTQ+ community.

Need adjustments during the recruitment process? Let our team know bygetting in touch withus here. —we’rehere to support you.

You’realwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and partners.Andyou valueworking together to find the best solutions for problems.

As part of the recruitment process, there are several checks which may be conducted todemonstrateyour eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.#LI-HybridEveryone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in the Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.