Toyota Service Advisor

Priority-Toyota-Springfield; Springfield (VA); On-site; USD 65,000 - 120,000; Full time

Job summary

Priority Toyota Springfield is seeking a Service Advisor to greet customers and guide them through the service process. You will write repair orders, clearly communicate service needs, and collaborate with technicians to ensure quality and timely work.

This role rewards strong communication and a customer‑first attitude, with commissions and bonuses contributing to total compensation. A valid driver's license and an acceptable driving record are required, and the schedule includes evenings,

Qualifications

• Experience as a Service Advisor or in a customer-facing role.
• Automotive background is a plus.
• Must have a valid driver’s license and a clean driving record.

Responsibilities

• Greet customers and act as their trusted advisor throughout the service process.
• Write repair orders and clearly communicate service needs.
• Coordinate with technicians to ensure quality and timely service.
• Provide updates and build long-term customer relationships.
• Deliver an exceptional customer experience every time.

Skills

Customer service

Communication

Service advisor experience

Automotive background

Job description

Dealership:L0598 Priority Toyota SpringfieldPriority Toyota SpringfieldHiring: Join Our Winning Team as a Service Advisor at Priority Toyota Springfield!Pay: $64,500.00 - $120,000.00 per year (Pay is based on commissions and bonuses)Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.What You'll DoGreet customers and act as their trusted advisor throughout the service processWrite repair orders and clearly communicate service needsWork closely with technicians to ensure quality and timely serviceProvide updates and build long-term customer relationshipsDeliver an exceptional customer experience every timeWhat You'll BringStrong communication and customer service skillsExperience as a Service Advisor or in a customer-facing role (automotive background a plus!)Ability to thrive in a fast-paced environmentA positive, team-first attitudeAcceptable driving record and a valid driver's license in your state of residence.Total RewardsThis is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes …Commission(s) off: Individual Sales, Individual Gross Profit Bonuses based on: Individual Manufacturer Approvability, Customer Pay Labor per RO, Flat Rate HoursActual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.We offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.