Honda Service Advisor

Priority Honda Hampton; Hampton (VA); On-site; USD 65,000 - 150,000; Full time

Benefits offered by this job

Benefits package

Career development

Job summary

Priority Honda Hampton is seeking a Service Advisor to build lasting customer relationships, guide vehicle maintenance, and drive service profitability. You will greet customers, document repair needs, and coordinate with technicians to deliver a transparent repair experience.

We offer competitive compensation with commissions and bonuses, ongoing career development, and comprehensive benefits as part of one of the region’s leading automotive groups.

Qualifications

• Excellent communication and relationship-building skills.
• Ability to multitask in a fast-paced environment.
• Organized with attention to detail.
• Strong computer and customer management system skills.
• Valid driver’s license and acceptable driving record.

Responsibilities

• Greet customers and create a positive service experience from arrival to vehicle delivery.
• Listen to customer concerns and document repair needs.
• Recommend maintenance and service solutions based on vehicle needs.
• Communicate effectively with technicians and customers throughout the repair process.
• Provide updates on repair status, timelines, and costs.
• Build trust and establish long-term customer relationships.
• Help drive customer satisfaction and retention goals.

Skills

Strong communication

Multitasking

Detail oriented

Team oriented

Education

High School diploma or equivalent

Tools

CRM software

Job description

Dealership:L0579 Priority Honda HamptonPriority Honda HamptonDrive Your Career Forward – Service Advisor Opportunity at Priority Honda Hampton!Pay: $64,500 - $150,000 (Pay is based on commissions and bonuses)Why Join Our Team?At Priority Honda Hampton, we're committed to delivering an exceptional customer experience and providing our team members with the tools, training, and support they need to succeed. As a Service Advisor, you'll play a key role in building customer relationships, helping drivers maintain their vehicles, and contributing to a fast-paced, team-oriented environment. We offer competitive compensation, ongoing career development, excellent benefits, and opportunities for advancement within one of the region's leading automotive groups. If you're passionate about customer service and looking to grow your career, we'd love to meet you.What You'll DoGreet customers and create a positive service experience from arrival to vehicle deliveryListen to customer concerns and accurately document repair needsRecommend maintenance and service solutions based on vehicle needsCommunicate effectively with technicians and customers throughout the repair processProvide updates on repair status, timelines, and costsBuild trust and establish long-term customer relationshipsHelp drive customer satisfaction and retention goalsWhat You'll BringPrevious Service Advisor or automotive customer service experience preferredStrong communication and relationship-building skillsAbility to multitask in a fast-paced environmentOrganized with attention to detailStrong computer and customer management system skillsPositive attitude and team-oriented mindsetValid driver's license and acceptable driving recordTotal RewardsThis is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes …Commission(s) off: Individual Sales, Individual Gross Profit Bonuses based on: Individual Manufacturer Approvability, Customer Pay Labor per RO, Flat Rate HoursActual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.We offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.About UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.