Toyota Express Service Advisor - Growth & Training

Shottenkirk Toyota San Antonio; San Antonio (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay & incentives

Training & certification opportunities

Career advancement

Team‑oriented culture

Long-term stability

Paid time off & benefits

Job summary

Shotttenkirk Toyota San Antonio is hiring a motivated Express Service Advisor to join our fast-paced service team. You will greet customers, write repair orders for express services, and educate guests on Toyota maintenance needs.

If you have strong communication skills, a customer‑driven attitude, and experience with dealership software, we’d love to hear from you. We offer competitive pay, incentives, training, and opportunities for career growth in a growing dealership.

Qualifications

• Minimum 1 year of automotive service advisor experience (dealership experience preferred).
• Toyota dealership or Toyota Express Service experience is a plus.
• Strong communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Positive attitude with a professional appearance and strong work ethic.
• Basic knowledge of vehicle maintenance services and manufacturer-recommended maintenance.
• Computer proficiency and experience with dealership software preferred.

Responsibilities

• Greet customers promptly and provide an exceptional service experience
• Write repair orders for express maintenance services, including oil changes, tire rotations, inspections, and factory-scheduled maintenance
• Educate customers on Toyota recommended maintenance while building trust
• Ensure repairs are completed accurately and efficiently
• Maintain high Customer Satisfaction Index (CSI) scores
• Work closely with technicians and parts personnel to keep repairs moving efficiently
• Follow dealership processes and Toyota standards to provide an outstanding ownership experience

Skills

Customer service

Communication skills

Multitasking

Professional appearance

Positive attitude

Vehicle maintenance knowledge

Dealership software

Tools

Dealership software

Job description

Shotttenkirk Toyota San Antonio is hiring a motivated Express Service Advisor to join our fast-paced service team. You will greet customers, write repair orders for express services, and educate guests on Toyota maintenance needs.

If you have strong communication skills, a customer‑driven attitude, and experience with dealership software, we’d love to hear from you. We offer competitive pay, incentives, training, and opportunities for career growth in a growing dealership.