Express Service Advisor - Flexible Schedule & Growth

Baxter Ford; Madison (WI); On-site; USD 44,000 - 63,000; Full time

Benefits offered by this job

Competitive pay

Flexible work schedule

Comprehensive benefits

Training and development

Employee discounts

Educational reimbursement

Paid holidays

Job summary

Smart Motors Toyota in Madison, WI is seeking an Express Service Advisor to deliver a smooth customer write-up process and keep customers informed throughout their service experience. You will collaborate with technicians and parts staff, generate and track repair orders, and help implement procedures to boost satisfaction and retention while upholding laws and standards.

The role offers competitive pay and a comprehensive benefits package, with a Mon–Fri schedule, rotating shifts, and

Qualifications

• Must be at least 18 years of age and have a valid driver’s license to operate a motor vehicle.
• Ability to maintain positive communication with customers throughout the service experience.
• Experience collaborating with technicians and parts teams.
• Experience generating, tracking, and completing repair/work orders using multiple computer and web-based systems.
• Willingness to help develop and implement procedures to improve customer satisfaction and retention.
• Uphold all applicable laws, rules, and regulations.

Responsibilities

• Ensure a smooth and efficient customer service write-up process.
• Maintain constant, positive communication with customers throughout their service experience.
• Collaborate effectively with technicians and parts teams.
• Generate, track, review, and complete repair/work orders using multiple computer and web-based systems.
• Assist in developing and implementing procedures to improve customer satisfaction, retention, and customer-pay labor dollars.
• Uphold all applicable laws, rules, and regulations.

Skills

Customer service

Clear communication

Team collaboration

Repair order processing

Procedural improvement

Legal compliance

Tools

Repair order systems

Job description

Smart Motors Toyota in Madison, WI is seeking an Express Service Advisor to deliver a smooth customer write-up process and keep customers informed throughout their service experience. You will collaborate with technicians and parts staff, generate and track repair orders, and help implement procedures to boost satisfaction and retention while upholding laws and standards.

The role offers competitive pay and a comprehensive benefits package, with a Mon–Fri schedule, rotating shifts, and