Express Service Advisor — Fast-Paced Auto Care & Growth

Sonic Automotive, Inc.; Denver (CO); Hybrid; USD 48,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Life Insurance

401(k) match

Paid time off

Parental leave

Training & development

Job summary

Mountain States Toyota, part of Sonic Automotive, Denver, CO, seeks an Express Advisor to be the primary contact for customers in the Express Service Department. You will identify maintenance needs, coordinate service, and communicate repairs while ensuring a smooth workflow and excellent customer experience.

Requirements include prior automotive service advising or dealership experience, strong communication, and ability to multitask in a fast-paced environment.

Qualifications

• Previous experience in automotive service advising, customer service, or dealership operations preferred.
• Strong communication, interpersonal, and customer service skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Basic knowledge of automotive maintenance services and vehicle systems preferred.
• Proficiency with computer systems and dealership service management software.

Responsibilities

• Greet customers promptly and professionally, documenting vehicle concerns and maintenance needs.
• Prepare accurate repair orders and explain recommended maintenance and repair services.
• Coordinate with technicians to ensure timely completion of express maintenance services.
• Communicate service updates, estimated completion times, and additional repair recommendations to customers.
• Review completed work with customers, explain services performed, and process vehicle delivery.
• Maintain accurate customer records, repair documentation, and warranty information.
• Deliver outstanding customer service while meeting dealership productivity and customer satisfaction goals.

Skills

Customer service

Communication

Multitasking

Attention to detail

Basic automotive knowledge

Tools

Dealership software

Job description

Mountain States Toyota, part of Sonic Automotive, Denver, CO, seeks an Express Advisor to be the primary contact for customers in the Express Service Department. You will identify maintenance needs, coordinate service, and communicate repairs while ensuring a smooth workflow and excellent customer experience.

Requirements include prior automotive service advising or dealership experience, strong communication, and ability to multitask in a fast-paced environment.