Express Service Advisor - High-Volume Auto Service

K Motors 3 Llc; El Cajon (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) savings plan with company match

Paid vacation

Company-paid life insurance

Job summary

Puente Hills Toyota is seeking experienced Service Advisors and Express Service Advisors to join a busy, high-volume Service Department. You will greet customers, document concerns, and coordinate service progress to ensure an excellent customer experience.

This role offers strong earning potential and opportunities for career growth in a customer-focused environment. The department emphasizes teamwork, integrity, and service excellence, with comprehensive benefits and a culture oriented toward

Qualifications

• 2+ years of Service Advisor experience.
• Automotive dealership experience strongly preferred.
• Excellent customer service and communication skills.
• Ability to thrive in a high-volume, fast-paced environment.
• Strong organizational and follow-up skills.
• Experience with dealership management systems (DMS).

Responsibilities

• Greet customers promptly and professionally while providing an excellent service experience.
• Obtain accurate customer and vehicle information.
• Listen to customers and clearly document their vehicle concerns and requested services.
• Review recommended maintenance and repair needs with customers.
• Establish expectations and appropriate follow-up times.
• Monitor the progress of each vehicle throughout the service process.
• Keep customers informed with timely and consistent updates.
• Communicate effectively with technicians and other members of the Service team.
• Review completed repairs, services, and charges with customers.
• Build strong customer relationships and promote long-term customer satisfaction.

Skills

Service Advisor exp

Customer service

Communication

Team oriented

Job description

Puente Hills Toyota is seeking experienced Service Advisors and Express Service Advisors to join a busy, high-volume Service Department. You will greet customers, document concerns, and coordinate service progress to ensure an excellent customer experience.

This role offers strong earning potential and opportunities for career growth in a customer-focused environment. The department emphasizes teamwork, integrity, and service excellence, with comprehensive benefits and a culture oriented toward