Express Service Advisor — Fast-Paced, High-Volume Shop

Sonic-Automotive; Denver (CO); On-site; USD 48,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Paid time off

Parental leave

Ongoing training

Job summary

Mountain States Toyota, part of the Sonic Automotive family, is seeking an Express Advisor to be the primary contact in our Express Service Department. You will identify vehicle maintenance needs, coordinate express service, and communicate repair recommendations while keeping workflow efficient.

This full-time role offers a salary range of $48,000 to $60,000, with draw plus commission, a comprehensive benefits package, paid time off, and ongoing training.

Qualifications

• Experience in automotive service advising preferred.
• Strong communication and customer service skills.
• Proficiency with service management software.

Responsibilities

• Greet customers and document concerns.
• Prepare repair orders and explain services.
• Coordinate with technicians for express maintenance.
• Update customers on status and estimates.
• Review work with customers and process delivery.
• Maintain customer records and warranty info.
• Deliver excellent service while meeting goals.

Skills

Service advising

Customer service

Dealership operations

Communication

Software proficiency

Tools

Service software

Job description

Mountain States Toyota, part of the Sonic Automotive family, is seeking an Express Advisor to be the primary contact in our Express Service Department. You will identify vehicle maintenance needs, coordinate express service, and communicate repair recommendations while keeping workflow efficient.

This full-time role offers a salary range of $48,000 to $60,000, with draw plus commission, a comprehensive benefits package, paid time off, and ongoing training.