Towing Logistics Coordinator

Ritchie Bros. Auctioneers, Inc.; Columbus (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

IAA Holdings, LLC in Columbus, OH is seeking a Dispatcher who will manage towing resources to keep vehicle pickups and deliveries running smoothly, optimizing branch productivity and ensuring timely performance.

The role requires delivering outstanding customer service to towing partners, coordinating for capacity and resource demands, and building strong working relationships with tow drivers and the IAA Transportation team.

Qualifications

• 2+ years customer service experience
• 1+ years direct dispatch

Responsibilities

• Direct activities related to towing operations and on-time performance goals
• Manage tow truck resources and assign work in an efficient manner and optimize tower productivity
• Plan future day resource requirements and coordinate with towers to line up required truck resources
• Identify when demand exceeds tow truck capacity & refer to part-time networks for additional resources
• Monitor transportation costs and identify opportunities for cost savings
• Recruit new towers to build towing networks with added resources
• Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed
• Monitor work-in-progress & make necessary adjustments to ensure timely performance
• Identify and escape issues or concerns related to transportation activities to management
• Form a fundamental relationship with the IAA Transportation team
• Establish and maintain good, positive working relationships with all tow drivers
• Review and analyze reports on transportation activity, including Time Performance metrics
• Comply with safety guidelines along with company policies and procedures
• Other duties as assigned

Skills

Customer service

Dispatch

Job description

IAA Holdings, LLC in Columbus, OH is seeking a Dispatcher who will manage towing resources to keep vehicle pickups and deliveries running smoothly, optimizing branch productivity and ensuring timely performance.

The role requires delivering outstanding customer service to towing partners, coordinating for capacity and resource demands, and building strong working relationships with tow drivers and the IAA Transportation team.