Towing Operations Dispatch Specialist

RB Global Inc.; Grand Rapids (MI); Hybrid; USD 42,000 - 62,000; Full time

Job summary

IAA Holdings, LLC in Grand Rapids, MI is seeking a Dispatcher to manage towing resources, support branch productivity, and provide outstanding service to towing partners. The role emphasizes coordinating capacity, driving on-time performance, and maintaining strong relationships with drivers and the IAA Transportation team.

Responsibilities include directing towing operations, optimizing tower productivity, planning future resources, and monitoring costs.

Qualifications

• 2+ years customer service experience.
• 1+ years direct dispatch experience.

Responsibilities

• Direct activities related to towing operations and on-time performance goals.
• Manage tow truck resources and assign work in an efficient manner and optimize tower productivity.
• Plan future day resource requirements and coordinate with towers to line up required truck resources.
• Identify when demand exceeds tow truck capacity & refer to part-time networks for additional resources.
• Monitor transportation costs and identify opportunities for cost savings.
• Recruit new towers to build towing networks with added resources.
• Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed.
• Monitor work-in-progress & make necessary adjustments to ensure timely performance.
• Identify and elevate issues or concerns related to transportation activities to management.
• Form a fundamental relationship with the IAA Transportation team.
• Establish and maintain good, positive working relationships with all tow drivers.
• Review and analyze reports on transportation activity, including Time Performance metrics.
• Comply with safety guidelines along with company policies and procedures.
• Other duties as assigned.

Skills

Customer service

Dispatch

Job description

IAA Holdings, LLC in Grand Rapids, MI is seeking a Dispatcher to manage towing resources, support branch productivity, and provide outstanding service to towing partners. The role emphasizes coordinating capacity, driving on-time performance, and maintaining strong relationships with drivers and the IAA Transportation team.

Responsibilities include directing towing operations, optimizing tower productivity, planning future resources, and monitoring costs.