Towing & Logistics Dispatcher — On-Time Deliveries

Ritchie Bros. Auctioneers, Inc.; Memphis (TN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Paid time off (PTO)

Dental & Vision

Job summary

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company, is seeking a Dispatcher to manage towing resources and ensure on-time pickups and deliveries. You will deliver outstanding customer service to towing partners while coordinating capacity and resources to support branch growth.

The role emphasizes safe operations, efficient resource planning, and collaboration with the IAA Transportation team to maintain strong relationships with tow drivers and internal stakeholders.

Qualifications

• 2+ years customer service experience.
• 1+ years direct dispatch experience.

Responsibilities

• Direct activities related to towing operations and on-time performance goals.
• Manage tow truck resources and assign work efficiently to optimize tower productivity.
• Plan future day resource requirements and coordinate with towers to line up required truck resources.
• Identify when demand exceeds tow truck capacity and refer to part-time networks for additional resources.
• Monitor transportation costs and identify opportunities for cost savings.
• Recruit new towers to build towing networks with added resources.
• Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed.
• Monitor work-in-progress and adjust to ensure timely performance.
• Identify and elevate issues or concerns related to transportation activities to management.
• Establish and maintain relationships with the IAA Transportation team.

Skills

Customer service

Dispatch

Job description

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company, is seeking a Dispatcher to manage towing resources and ensure on-time pickups and deliveries. You will deliver outstanding customer service to towing partners while coordinating capacity and resources to support branch growth.

The role emphasizes safe operations, efficient resource planning, and collaboration with the IAA Transportation team to maintain strong relationships with tow drivers and internal stakeholders.