Towing Dispatch Coordinator — Optimize Resources

RB Global Inc.; Fremont (CA); Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401k matching

15 days PTO annually

Job summary

IAA Holdings, LLC is seeking a full-time Dispatcher to manage towing operations, optimize resource allocation, and maintain on-time performance across branches. You will coordinate with tow towers, monitor costs, and ensure clear driver documentation for pickups and deliveries.

The role emphasizes customer service, capacity planning, and relationship-building with drivers and the IAA Transportation team, contributing to branch growth and efficiency.

Qualifications

• 2+ years customer service experience.
• 1+ years direct dispatch experience.

Responsibilities

• Direct activities related to towing operations and on-time performance goals.
• Manage tow truck resources and assign work efficiently to optimize productivity.
• Plan future day resource requirements and coordinate with towers to line up required truck resources.
• Identify when demand exceeds tow truck capacity and refer to part-time networks for additional resources.
• Monitor transportation costs and identify opportunities for cost savings.
• Recruit new towers to build towing networks with added resources.
• Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed.
• Monitor work-in-progress and make necessary adjustments to ensure timely performance.
• Identify and escalate issues or concerns related to transportation activities to management.
• Establish and maintain good working relationships with all tow drivers.

Skills

Customer service

Job description

IAA Holdings, LLC is seeking a full-time Dispatcher to manage towing operations, optimize resource allocation, and maintain on-time performance across branches. You will coordinate with tow towers, monitor costs, and ensure clear driver documentation for pickups and deliveries.

The role emphasizes customer service, capacity planning, and relationship-building with drivers and the IAA Transportation team, contributing to branch growth and efficiency.