Towing Dispatcher & Operations Coordinator

Rich; Middleburg Heights (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Rich is seeking a full-time dispatcher in Middleburg Heights to handle incoming towing requests with speed and professionalism. You will coordinate tow truck drivers, prioritize tasks, and keep customers informed throughout the service process.

This role requires familiarity with local roads and traffic, strong customer service, and the ability to manage stressful situations while maintaining safety standards.

Qualifications

• Experience with dispatching in a towing environment.
• Knowledge of towing industry and commercial vehicles.
• Proven customer service skills in high-pressure settings.

Responsibilities

• Receive and process inbound towing requests promptly via phone, radio, or digital platforms.
• Assess urgency to prioritize dispatch assignments.
• Coordinate drivers to locations with clear instructions.
• Maintain communication with drivers to monitor progress and update customers.
• Document dispatch activities accurately (calls, assignments, outcomes).
• Collaborate with management to optimize routing and resource allocation.
• Handle emergencies calmly with safety protocols.
• Maintain knowledge of local roads, traffic, and regulations for dispatch decisions.
• Process releases of impounded vehicles.
• Pass a criminal background check and drug test.

Skills

TowBook experience

Towing industry knowledge

Customer service

Local geography familiarity

Job description

Rich is seeking a full-time dispatcher in Middleburg Heights to handle incoming towing requests with speed and professionalism. You will coordinate tow truck drivers, prioritize tasks, and keep customers informed throughout the service process.

This role requires familiarity with local roads and traffic, strong customer service, and the ability to manage stressful situations while maintaining safety standards.