Dispatcher

ADP, Inc.; Middleburg Heights (OH); On-site; USD 42,000 - 58,000; Full time

Job summary

ADP, Inc. is seeking a full-time dispatcher for our Middleburg Heights location. The role requires handling incoming towing service requests, prioritizing urgent cases, and coordinating tow truck drivers with clear instructions.

Candidates should have knowledge of the towing industry, familiarity with local geography, and strong customer service skills to operate under pressure while maintaining safety and efficiency.

Qualifications

• Experience in a high-pressure customer service environment.
• Familiarity with local geography and dispatch operations.
• Knowledge of towing industry and commercial vehicles.

Responsibilities

• Receive and process incoming towing service requests via phone, radio, or digital platforms promptly and professionally.
• Assess the nature and urgency of each request to prioritize dispatch assignments effectively.
• Coordinate and dispatch tow truck drivers to appropriate locations, providing detailed instructions and necessary information.
• Maintain communication with drivers to monitor job progress, address any issues, and update customers as needed.
• Document all dispatch activities accurately, including call details, driver assignments, and service outcomes.
• Collaborate with management to optimize routing and resource allocation for improved operational efficiency.
• Handle emergency situations calmly and efficiently, ensuring safety protocols are followed.
• Maintain knowledge of local roads, traffic conditions, and regulations to support effective dispatch decisions.
• Process releases of impounded vehicles.
• Must be able to pass a criminal background check and drug test.

Skills

Customer service

Prioritization

Communication

Problem-solving

Tools

TowBook

Job description

We are looking for a full-time dispatcher at our Middleburg Heights location.

• Preferred Qualifications:
• Experience with TowBook
• Knowledge of towing industry and commercial vehicles
• Customer service experience in a high-pressure environment.
• Familiarity with local geography
• Responsibilities:
• Receive and process incoming towing service requests via phone, radio, or digital platforms promptly and professionally.
• Assess the nature and urgency of each request to prioritize dispatch assignments effectively.
• Coordinate and dispatch tow truck drivers to appropriate locations, providing detailed instructions and necessary information.
• Maintain communication with drivers to monitor job progress, address any issues, and update customers as needed.
• Document all dispatch activities accurately, including call details, driver assignments, and service outcomes.
• Collaborate with management to optimize routing and resource allocation for improved operational efficiency.
• Handle emergency situations calmly and efficiently, ensuring safety protocols are followed.
• Maintain knowledge of local roads, traffic conditions, and regulations to support effective dispatch decisions.
• Process releases of impounded vehicles
• Must be able to pass a criminal background check and drug test.