Tow truck Dispatcher with Experience

Global Pacific Support; Houston (TX); Remote; USD 22,000 - 34,000; Full time

Benefits offered by this job

100% remote work

Non-toxic environment

Growth potential

Job summary

Texans Crown Towing is seeking a dedicated Tow Truck and Roadside Assistance Dispatcher to join our team. You will coordinate towing requests and roadside services, ensuring prompt, safe support for customers on the road.

Responsibilities include receiving and prioritizing calls, collecting essential information, dispatching vehicles, and updating customers with ETA. A focus on clear communication and accurate records will help maintain service quality and efficiency.

Qualifications

• Receive and prioritize incoming calls for towing and roadside services.
• Collect location, vehicle type and requested service details.
• Dispatch appropriate tow trucks or roadside technicians.
• Monitor status and provide ETA updates to customers.
• Record calls and dispatch details in the system.
• Address inquiries professionally and provide solutions.

Responsibilities

• Receive and prioritize incoming calls for towing and roadside services.
• Collect essential information from customers (location, vehicle type, required service).
• Dispatch the appropriate tow trucks or technicians based on needs and location.
• Monitor dispatch status and provide timely ETA updates.
• Maintain clear communication with operators and field personnel for efficient service.
• Record all interactions in the dispatch system and update job details.

Skills

Customer service

Communication

Call handling

Tools

Dispatch system

Job description

At Texans Crown Towing, we are committed to providing reliable support services that help businesses improve their operational efficiency. We are currently seeking a dedicated and detail-oriented Tow Truck and Roadside Assistance Dispatcher to join our dynamic team. In this role, you will coordinate towing requests and roadside assistance services, ensuring that customers receive prompt, safe, and efficient support whenever they need help on the road.

Requirements

• Receive and prioritize incoming calls for towing and roadside assistance services
• Collect essential customer information, including location, vehicle type, and the specific assistance required, such as towing, jump-starts, tire changes, lockout services, or fuel delivery
• Dispatch the appropriate tow trucks or roadside assistance technicians based on the customer's needs and location
• Monitor the status of dispatched jobs and provide customers with timely updates on service progress and estimated arrival times
• Maintain clear and consistent communication with tow truck operators and roadside technicians to ensure prompt and efficient service delivery
• Accurately record customer calls, service requests, dispatch details, and job updates in the dispatch system
• Address customer inquiries, complaints, and feedback professionally while providing appropriate assistance and solutions
• Coordinate with team members and field personnel to ensure smooth operations and efficient handling of service requests
• Follow established dispatch procedures and company policies to maintain service quality, customer satisfaction, and operational efficiency

Benefits

• 100% remote job working in the comforts of your home
• Non-toxic environment
• Growth potential