Tow truck Dispatcher with Experience

Global Pacific Support; United States; À distance; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

100% remote work

Non-toxic environment

Growth potential

Résumé du poste

Texans Crown Towing is seeking a dedicated Tow Truck and Roadside Assistance Dispatcher to join our team. You will coordinate towing requests and roadside services, ensuring prompt, safe support for customers on the road.

Responsibilities include receiving and prioritizing calls, collecting location and vehicle details, dispatching the right trucks or technicians, and updating customers on ETA. This is a 100% remote position with growth potential.

Responsabilités

• Receive and prioritize incoming calls for towing and roadside assistance services.
• Collect essential customer information, including location, vehicle type, and the specific assistance required, such as towing, jump-starts, tire changes, lockout services, or fuel delivery.
• Dispatch the appropriate tow trucks or roadside assistance technicians based on the customer’s needs and location.
• Monitor the status of dispatched jobs and provide customers with timely updates on service progress and estimated arrival times.
• Maintain clear and consistent communication with tow truck operators and roadside technicians to ensure prompt and efficient service delivery.
• Accurately record customer calls, service requests, dispatch details, and job updates in the dispatch system.
• Address customer inquiries, complaints, and feedback professionally while providing appropriate assistance and solutions.
• Coordinate with team members and field personnel to ensure smooth operations and efficient handling of service requests.
• Follow established dispatch procedures and company policies to maintain service quality, customer satisfaction, and operational efficiency.
• 100% remote job working in the comforts of your home
• Non-toxic environment
• Growth potential

Description du poste

At Texans Crown Towing, we are committed to providing reliable support services that help businesses improve their operational efficiency. We are currently seeking a dedicated and detail-oriented Tow Truck and Roadside Assistance Dispatcher to join our dynamic team. In this role, you will coordinate towing requests and roadside assistance services, ensuring that customers receive prompt, safe, and efficient support whenever they need help on the road.

• Receive and prioritize incoming calls for towing and roadside assistance services.
• Collect essential customer information, including location, vehicle type, and the specific assistance required, such as towing, jump-starts, tire changes, lockout services, or fuel delivery.
• Dispatch the appropriate tow trucks or roadside assistance technicians based on the customer’s needs and location.
• Monitor the status of dispatched jobs and provide customers with timely updates on service progress and estimated arrival times.
• Maintain clear and consistent communication with tow truck operators and roadside technicians to ensure prompt and efficient service delivery.
• Accurately record customer calls, service requests, dispatch details, and job updates in the dispatch system.
• Address customer inquiries, complaints, and feedback professionally while providing appropriate assistance and solutions.
• Coordinate with team members and field personnel to ensure smooth operations and efficient handling of service requests.
• Follow established dispatch procedures and company policies to maintain service quality, customer satisfaction, and operational efficiency.
• 100% remote job working in the comforts of your home
• Non-toxic environment
• Growth potential