Tow truck Dispatcher with Experience

Genius Agency AI; Georgia; Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Remote work

Growth potential

Non-toxic environment

Job summary

Texans Crown Towing is seeking a dedicated Tow Truck and Roadside Assistance Dispatcher to coordinate towing requests and roadside services from a remote home office. You will collect customer details, dispatch the right crews, monitor progress, and keep customers informed with accurate ETAs.

Key responsibilities include maintaining precise dispatch records, addressing inquiries professionally, and collaborating with field personnel to ensure efficient service delivery.

Qualifications

• Receive and prioritize incoming calls for towing and roadside assistance services.
• Collect essential customer information including location, vehicle type and required service.
• Dispatch the appropriate tow trucks or roadside technicians based on need and location.

Responsibilities

• Monitor the status of dispatched jobs and provide customers with ETA updates.
• Maintain clear communication with operators and technicians to ensure timely service.
• Record calls, service requests, dispatch details and updates in the dispatch system.
• Address inquiries, complaints and feedback professionally with appropriate solutions.
• Coordinate with team members and field personnel to ensure smooth operations.

Skills

Communication skills

Call handling

Coordination

Attention to detail

Job description

At Texans Crown Towing, we are committed to providing reliable support services that help businesses improve their operational efficiency. We are currently seeking a dedicated and detail-oriented Tow Truck and Roadside Assistance Dispatcher to join our dynamic team. In this role, you will coordinate towing requests and roadside assistance services, ensuring that customers receive prompt, safe, and efficient support whenever they need help on the road.

• Receive and prioritize incoming calls for towing and roadside assistance services.
• Collect essential customer information, including location, vehicle type, and the specific assistance required, such as towing, jump-starts, tire changes, lockout services, or fuel delivery.
• Dispatch the appropriate tow trucks or roadside assistance technicians based on the customer’s needs and location.
• Monitor the status of dispatched jobs and provide customers with timely updates on service progress and estimated arrival times.
• Maintain clear and consistent communication with tow truck operators and roadside technicians to ensure prompt and efficient service delivery.
• Accurately record customer calls, service requests, dispatch details, and job updates in the dispatch system.
• Address customer inquiries, complaints, and feedback professionally while providing appropriate assistance and solutions.
• Coordinate with team members and field personnel to ensure smooth operations and efficient handling of service requests.
• Follow established dispatch procedures and company policies to maintain service quality, customer satisfaction, and operational efficiency.

• 100% remote job working in the comforts of your home
• Non-toxic environment
• Growth potential