Customer Service Representative

RoadRunner Wrecker Service LLC; Leesburg (VA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health, dental and vision insurance

PTO and holiday pay

401(k) with match

Paid training — no towing experience

Job summary

RoadRunner Wrecker Service LLC in Leesburg, VA is seeking a dispatcher to answer calls, texts, and emails from drivers, fleet clients, and agencies. You will take down service requests, dispatch jobs, and keep customers updated with accurate arrival times while handling payments over the phone.

The role requires a calm voice, strong multitasking, and a willingness to work nights, weekends, or holidays. Bilingual candidates are favored.

Qualifications

• 1+ year in customer service, a call center or dispatch (towing or automotive experience is a plus).
• Calm, clear phone voice, including when callers are upset.

Responsibilities

• Answer incoming calls, texts and emails from drivers, fleet clients, motor clubs, police and insurance companies.
• Take down service requests accurately: location, vehicle details, what’s wrong, and how to pay.
• Send jobs to drivers through dispatch software and track them until they’re done.
• Give customers accurate arrival times and keep them updated.
• Quote standard service rates and take payments over the phone.
• Handle complaints with patience and pass escalations to the right team.
• Keep records in software current and accurate.
• Coordinate impound releases, storage questions and vehicle pickups.

Skills

Customer service

Dispatch software

Multitasking

Attention to detail

Communication

Education

High school diploma

Tools

Towbook

Omadi

Beacon

Job description

Description

What You’ll Do

Answer incoming calls, texts and emails from drivers, fleet clients, motor clubs, police and insurance companies

Take down service requests accurately: location, vehicle details, what’s wrong, and how to pay

Send jobs to drivers through our dispatch software and track them until they’re done

Give customers accurate arrival times and keep them updated

Quote standard service rates and take payments over the phone

Handle complaints with patience and pass escalations to the right team

Keep records in [software name] current and accurate

Coordinate impound releases, storage questions and vehicle pickups

What We Offer

Health, dental and vision insurance

Paid time off and holiday pay

401(k) [with match]

Paid training — no towing experience needed

Room to grow into dispatch lead or operations roles

Requirements

What We’re Looking For

Preference will be given to bilingual candidates

1+ year in customer service, a call center or dispatch (towing or automotive experience is a plus)

A calm, clear phone voice, including when callers are upset

Comfort switching between several screens and tasks at once

Good typing speed and attention to detail

Basic knowledge of local roads and geography

Willingness to work nights, weekends or holidays as scheduled

High school diploma or equivalent

Nice to Have

Experience with Towbook, Omadi, Beacon or similar dispatch software

Bilingual (English/Spanish)

Experience working with motor clubs such as AAA, Agero or Allstate