Tourist Information Counselor

Commonwealth of Pennsylvania; Marcus Hook (Delaware County); On-site; USD 17,000 - 25,000; Part time

Job summary

Commonwealth of Pennsylvania seeks a part-time Tourist Information Counselor to support visitors at the Delaware County Welcome Center. You will assist travelers, provide directions, lodging details, and PA attractions information.

The role includes opening/closing the center, maintaining displays, and compiling daily reports. You will engage in outreach activities with tourism agencies and respond to routine issues, ensuring accurate visitor information while following safety procedures.

Qualifications

• One year of experience in work involving public contact; or an equivalent combination of experience and training.
• Ability to work in Delaware County PennDOT Welcome Center location.
• On-call availability from 7:00 AM to 7:00 PM, seven days a week.
• Front-facing public contact experience.
• Experience working with computers.
• Experience answering phones, composing emails, compiling reports, tracking office activities and inventory, entering data, and filing.

Responsibilities

• Welcome travelers with directions, lodging information, and PA attractions details.
• Participate in outreach activities and partnerships with tourism agencies.
• Open/close the Welcome Center and maintain displays and stock materials.
• Prepare daily reports and maintain visitor information inventories.
• Respond to issues, contact appropriate personnel, and resolve routine concerns.
• Follow safety procedures and report hazards.

Skills

Public contact

Customer service

Public communication

Phone handling

Education

High school diploma or equivalent

Tools

Microsoft Office

Data entry

Job description

Share your passion for Pennsylvania as a Tourist Information Counselor with the Department of Transportation. This role allows you to welcome travelers, answer questions, and provide important resources that shape their plans. You will support tourism efforts and help maintain smooth operations at the Welcome Center. Become part of a dynamic environment where every interaction makes a difference.

This position provides guidance, information, and support to visitors at Welcome Center facilities while helping maintain smooth operations. As a Tourist Information Counselor, you will perform the following duties:

• Customer Service: Assist travelers with directions, lodging information, and details about Pennsylvania attractions
• Tourism Support: Participate in outreach activities such as travel shows, special programs, and partnerships with tourism agencies
• Center Operations: Open and close the Welcome Center, maintain displays, stock materials, and keep the facility orderly
• Information Management: Prepare daily reports, update literature inventories, and maintain accurate visitor information
• Problem Solving: Respond to unexpected issues, contact appropriate personnel, and take action to resolve routine concerns
• Safety Awareness: Follow safety procedures, report hazards, and stay alert to protect yourself, coworkers, and visitors

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information

• Part-time temporary \"on call\" employment.
• Shifts vary and working hours are based on operational need.
• On call shifts can range from 7:00 AM to 7:00 PM, 7 days per week, (temporarily hours are 9:00 AM to 5:30 PM).
• Telework:You will not have the option to telework in this position.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of experience in work involving public contact; or
• An equivalent combination of experience and training.

Additional Requirements

• You must be willing and able to work in and commute to Delaware County PennDOT Welcome Center: I-95 North: I-95 northbound, 1/2 mile north of PA/DE border, Linwood.
• You must have the ability to be \"on call\" between 7:00 AM to 7:00 PM, seven days a week. Current hours are 9:00 AM to 5:30 PM.
• You must have the ability to report to work within 1-hour of being called in.
• You must have front facing public contact experience.
• You must have experience working with computers.
• You must have experience answering phones, composing emails, compiling reports, tracking office activities and inventory, entering data, and filing.
• You must be able to perform essential job functions.

Preferred Qualifications (not required)

• Five or more years of full-time experience in work involving front facing public.
• High school diploma or equivalent.

Veterans

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS)

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.