Tourist Information Supervisor

Commonwealth of Pennsylvania; Easton (Northampton County); On-site; USD 44,000 - 66,000; Full time

Job summary

The Commonwealth of Pennsylvania's Department of Transportation is seeking a Tourist Information Supervisor to guide visitors, build partnerships, and showcase the state's beauty. You will support travelers, coordinate Welcome Center operations, and ensure accurate travel information across the center.

As a full-time role in Easton, PA, you will oversee daily center activities, lead staff, maintain logs, and coordinate program tasks while ensuring reliable service to travelers.

Qualifications

• One year as a Tourist Information Counselor or two years of public contact experience or an equivalent combination of experience and training.
• Preferred Supervisory experience.

Responsibilities

• Oversee the daily operations of a PennDOT Welcome Center and ensure visitors receive accurate, friendly information.
• Lead staff, develop work plans, schedule training, and guide workplace expectations.
• Represent Pennsylvania tourism at meetings and events and share updated information with guests.
• Maintain daily logs, coordinate with internal teams, and report operations updates.

Skills

Public contact experience

Tourist information role

Supervisory experience

Job description

$44,273.00 - $66,055.00 Annually

Northampton County, PA

Non-Civil Service Permanent Full-time

N-2026-61377

Department of Transportation

TR Trsm Srvs Sctn

10/26/2026

11/4/2026 11:59 PM Eastern

05943

00107713

AFSCME

A2

ST04

00083910

Bureau of Innovations, Tourism Services Division

I-78 West: I-78 westbound, 1/2 mile west of PA/NJ border

Easton, Pennsylvania

18042

Brenda Findley

814.678.5083

[e-mail]

THE POSITION

Bring your enthusiasm for Pennsylvania adventures to the role of Tourist Information Supervisor with the Department of Transportation. Each day offers new opportunities to guide visitors, build partnerships and highlight the beauty of the state. Your work strengthens tourism and supports travelers as they plan their journeys. Become part of a team that inspires curiosity and encourages exploration.

DESCRIPTION OF WORK

This position oversees the daily operations of a PennDOT Welcome Center and ensures visitors receive accurate, friendly and helpful travel information. The role strengthens tourism outreach, supports staff communication and manages essential reports and procedures. As a Tourist Information Supervisor, you will perform the following duties:

• Customer Service: Deliver assistance to travelers by providing directions, lodging details and travel guidance
• Tourism Outreach: Represent Pennsylvania tourism at meetings and events and share updated information with guests
• Communication Support: Report operations updates, maintain accurate daily logs, and coordinate with internal teams
• Staff Leadership: Develop work plans, review performance, schedule training, and guide staff on workplace expectations
• Center Operations: Open and close the Welcome Center, maintain supplies, and keep displays clean and organized
• Program Coordination: Schedule shifts, manage inventory, submit required paperwork, and assist with special assignments

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 40-hour work week
• This position works a 6-week rotating schedule. Days and hours can vary from Sunday to Saturday. Temporary hours of operation are 9:00 AM to 5:30 PM.
• Telework: You will not have the option to telework in this position.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Tourist Information Counselor (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Two years of experience in work involving public contact; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• Supervisory experience.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.