Tourist Information Counselor

Commonwealth of Pennsylvania; Linwood (PA); On-site; USD 21,000 - 30,000; Part time

Job summary

Commonwealth of Pennsylvania invites applications for a part-time, on-call Tourist Information Counselor at the Delaware County Welcome Center. You will welcome travelers, answer questions, provide resources, and support tourism efforts to ensure smooth operations.

Shifts vary; on-call hours range from 7:00 AM to 7:00 PM seven days a week, with current hours 9:00 AM to 5:30 PM. Telework is not available. Training and public contact experience are valued.

Qualifications

• One year of experience in work involving public contact, or an equivalent combination of experience and training.
• Must be willing to work in Delaware County PennDOT Welcome Center and be on-call 7:00 AM–7:00 PM, seven days a week.
• Ability to report to work within 1 hour of being called.
• Front-facing public contact experience and experience with computers, phones, emails, reports, inventory, data entry.

Responsibilities

• Greet and assist travelers with directions, lodging information, and Pennsylvania attractions.
• Participate in tourism outreach activities and partnerships with tourism agencies.
• Open/close Welcome Center, maintain displays, stock materials, and keep the facility orderly.
• Prepare daily reports, update literature inventories, and maintain visitor information records.
• Respond to routine issues, contact appropriate personnel, and resolve concerns.
• Follow safety procedures and stay alert to protect staff and visitors.

Skills

Front-facing public

Computer skills

Phone and email handling

Education

High school diploma or equivalent

Job description

$18.83 Hourly

Delaware County, PA

Non-Civil Service Temporary Part-time

N-2026-61373

Department of Transportation

TR Trsm Srvs Sctn

10/23/2026

11/1/2026 11:59 PM Eastern

05942

00256117

AFSCME

A1

ST03

00083910

Bureau of Innovations/Tourism Services Division

Delaware County Welcome Center

I-95 North: I-95 northbound, 1/2 mile north of PA/DE border

Linwood, Pennsylvania

19061

Brenda Findley

814.678.5083

[e-mail]

THE POSITION

Share your passion for Pennsylvania as a Tourist Information Counselor with the Department of Transportation. This role allows you to welcome travelers, answer questions, and provide important resources that shape their plans. You will support tourism efforts and help maintain smooth operations at the Welcome Center. Become part of a dynamic environment where every interaction makes a difference.

DESCRIPTION OF WORK

This position provides guidance, information, and support to visitors at Welcome Center facilities while helping maintain smooth operations. As a Tourist Information Counselor, you will perform the following duties:

• Customer Service: Assist travelers with directions, lodging information, and details about Pennsylvania attractions
• Tourism Support: Participate in outreach activities such as travel shows, special programs, and partnerships with tourism agencies
• Center Operations: Open and close the Welcome Center, maintain displays, stock materials, and keep the facility orderly
• Information Management: Prepare daily reports, update literature inventories, and maintain accurate visitor information
• Problem Solving: Respond to unexpected issues, contact appropriate personnel, and take action to resolve routine concerns
• Safety Awareness: Follow safety procedures, report hazards, and stay alert to protect yourself, coworkers, and visitors

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Part-time temporary "on call" employment.
• Shifts vary and working hours are based on operational need.
• On call shifts can range from 7:00 AM to 7:00 PM, 7 days per week, (temporarily hours are 9:00 AM to 5:30 PM).
• Telework: You will not have the option to telework in this position.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of experience in work involving public contact; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must be willing and able to work in and commute to Delaware County PennDOT Welcome Center: I-95 North: I-95 northbound, 1/2 mile north of PA/DE border, Linwood.
• You must have the ability to be "on call" between 7:00 AM to 7:00 PM, seven days a week. Current hours are 9:00 AM to 5:30 PM.
• You must have the ability to report to work within 1-hour of being called in.
• You must have front facing public contact experience.
• You must have experience working with computers.
• You must have experience answering phones, composing emails, compiling reports, tracking office activities and inventory, entering data, and filing.
• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• Five or more years of full-time experience in work involving front facing public.
• High school diploma or equivalent.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.