Tourist Information Counselor

Commonwealth of Pennsylvania; Tioga Township (PA); On-site; USD 21,000 - 30,000; Part time

Job summary

Commonwealth of Pennsylvania invites applications for a Tourist Information Counselor role at the Tioga County Welcome Center. You will assist travelers with directions, lodging, and tourism information, delivering friendly, customer-focused service in a fast-paced Welcome Center environment.

The position requires basic public contact experience and computer skills, with on-call shifts and no telework option.

Qualifications

• One year of experience in work involving public contact; or an equivalent combination of experience and training.
• Ability to report to work within 1 hour of being called in.
• Front-facing public contact experience.
• Experience working with computers.
• Experience answering phones, composing emails, compiling reports, tracking office activities and inventory, entering data, and filing.
• High school diploma or equivalent preferred.

Responsibilities

• Provide directions, lodging information, and guidance to visitors seeking help.
• Support special programs, tours, and events with tourism groups.
• Maintain organized displays, stock supplies, and keep the Welcome Center clean.
• Prepare daily reports, track visitor counts, and manage literature inventory.
• Address unexpected situations by resolving routine concerns or contacting proper personnel.
• Complete general administrative tasks and assist supervisors with ongoing projects.

Skills

Public contact experience

Computer skills

Phone etiquette

Data entry

Education

High school diploma or equivalent

Job description

$18.83 Hourly

Tioga County, PA

Non-Civil Service Temporary Part-time

N-2026-57899

05942

00308144

AFSCME

A1

ST03

00083910

Bureau of Innovations/Tourism Services Division

Tioga County Welcome Center

I-99 Southbound, 7 miles south of PA/NY border

Tioga, Pennsylvania

16946

Brenda Findley

814.678.5083

[e-mail]

THE POSITION

NOTE: THIS IS A REPOSTING OF (N-2026-57899) WHICH WAS PREVIOUSLY OPEN FROM SEPTEMBER 14, 2026 TO SEPTEMBER 23, 2026. PREVIOUS APPLICANTS DO NOT NEEDED TO REAPPLY.

Step into a lively and engaging role as a Tourist Information Counselor with the Pennsylvania Department of Transportation. This position lets you connect with travelers and help them make the most of their visit to Pennsylvania. You will share helpful information, provide guidance, and create positive experiences for guests. Join a team that values friendly service and enjoys helping others explore the state.

DESCRIPTION OF WORK

This position supports travelers by providing accurate information, helpful guidance, and strong customer service at Welcome Center facilities. As a Tourist Information Counselor, you will perform the following duties:

• Traveler Assistance: Provide directions, lodging information, and guidance to visitors seeking help
• Tourism Outreach: Support special programs, tours, and events that strengthen partnerships with tourism groups
• Center Operations: Maintain organized displays, stock supplies, and keep the Welcome Center clean
• Information Handling: Prepare daily reports, track visitor counts, and manage literature inventory
• Issue Response: Address unexpected situations by resolving routine concerns or contacting proper personnel
• Clerical Support: Complete general administrative tasks and assist supervisors with ongoing projects

Work Schedule and Additional Information:

• Part-time temporary "on call" employment.
• Shifts vary and working hours are based on operational need.
• On call shifts can range from 7:00 AM to 7:00 PM, 7 days per week, (temporarily hours are 9:00 AM to 5:30 PM).
• Telework: You will not have the option to telework in this position.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of experience in work involving public contact; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must be willing and able to work in and commute to Tioga County Welcome Center, Route 15 southbound, 7 miles south of PA/NY border, Tioga, PA 16946.
• You must have the ability to report to work within 1 hour of being called in.
• You must have front facing public contact experience.
• You must have experience working with computers.
• You must have experience answering phones, composing emails, compiling reports, tracking office activities and inventory, entering data, and filing.
• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• Five or more years of full-time experience in work involving front facing public contact.
• High school diploma or equivalent

Veterans:

Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals).

Equal Employment Opportunity

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.