Tourist Information Supervisor

Commonwealth of Pennsylvania; Pennsylvania; On-site; USD 52,000 - 68,000; Full time

Job summary

Commonwealth of Pennsylvania seeks a Tourist Information Supervisor to oversee PennDOT Welcome Center operations, guide visitors, and coordinate tourism outreach.

You will lead staff, maintain logs, and ensure accurate travel information is provided to travelers and partners.

Qualifications

• One year as a Tourist Information Counselor or equivalent federal/state title.
• Two years of experience in work involving public contact.
• Equivalent combination of experience and training.

Responsibilities

• Deliver travel information, directions and lodging details to visitors.
• Represent Pennsylvania tourism at meetings and events and share updates.
• Report operations updates and maintain daily logs with internal teams.
• Develop work plans, review performance and schedule staff training.
• Open/close the Welcome Center and keep displays organized.

Skills

Customer service

Tourism outreach

Communication

Staff leadership

Center operations

Program coordination

Job description

Bring your enthusiasm for Pennsylvania adventures to the role of Tourist Information Supervisor with the Department of Transportation. Each day offers new opportunities to guide visitors, build partnerships and highlight the beauty of the state. Your work strengthens tourism and supports travelers as they plan their journeys. Become part of a team that inspires curiosity and encourages exploration.

This position oversees the daily operations of a PennDOT Welcome Center and ensures visitors receive accurate, friendly and helpful travel information. The role strengthens tourism outreach, supports staff communication and manages essential reports and procedures. As a Tourist Information Supervisor, you will perform the following duties:

• Customer Service: Deliver assistance to travelers by providing directions, lodging details and travel guidance
• Tourism Outreach: Represent Pennsylvania tourism at meetings and events and share updated information with guests
• Communication Support: Report operations updates, maintain accurate daily logs, and coordinate with internal teams
• Staff Leadership: Develop work plans, review performance, schedule training, and guide staff on workplace expectations
• Center Operations: Open and close the Welcome Center, maintain supplies, and keep displays clean and organized
• Program Coordination: Schedule shifts, manage inventory, submit required paperwork, and assist with special assignments

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 40-hour work week
• This position works a 6-week rotating schedule. Days and hours can vary from Sunday to Saturday. Temporary hours of operation are 9:00 AM to 5:30 PM.
• Telework: You will not have the option to telework in this position
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Tourist Information Counselor (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Two years of experience in work involving public contact; or
• An equivalent combination of experience and training.

Additional Requirements

• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• Supervisory experience.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.