Tour Receptionist — Resort Guest Experience

Capital Vacations, LLC; Kissimmee (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Starting pay $20/hr

401(k)

Paid time off

Travel perks & resort discounts

Paid training

Job summary

Capital Vacations, LLC is seeking a friendly Tour Receptionist to greet guests, coordinate tour arrivals, and support the Sales and Marketing teams to ensure an exceptional vacation ownership experience.

You will welcome guests, assist with payments and reservations, handle calls, and contribute to daily tour reporting while maintaining a polished reception area and strong customer service focus.

Qualifications

• High School Diploma or GED is required.
• Previous administrative, receptionist, front desk, or customer service experience preferred.
• Strong communication and organizational skills are essential.
• Professional, friendly, and detail-oriented approach is expected.

Responsibilities

• Welcome and check in guests for their scheduled tours.
• Assist guests with payments, reservations, and general resort information.
• Answer incoming phone calls and provide exceptional customer service.
• Prepare daily tour reports and communicate updates to Sales Leadership.
• Coordinate with Sales Managers regarding owner gifts and tour logistics.
• Monitor tour counts and update leadership throughout the day.
• Maintain a clean, organized, and professional reception area.
• Support administrative projects and other duties as needed.

Skills

Communication

Organizational skills

Multitasking

Detail-oriented

Customer service

Education

High School Diploma or GED

Job description

Capital Vacations, LLC is seeking a friendly Tour Receptionist to greet guests, coordinate tour arrivals, and support the Sales and Marketing teams to ensure an exceptional vacation ownership experience.

You will welcome guests, assist with payments and reservations, handle calls, and contribute to daily tour reporting while maintaining a polished reception area and strong customer service focus.