Tour Receptionist - Cocoa Beach

capitalvacations; Town of Florida (NY); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k)

Paid Time Off

Employee Travel Perks

Paid Training

Career Growth Opportunities

Job summary

Capital Vacations is seeking a full-time Tour Receptionist in Cocoa, with a starting pay of $20.00 per hour. This position is the first point of contact for guests, playing a crucial role in delivering exceptional vacation experiences.

The ideal candidate is friendly, organized, and has administrative skills. Responsibilities include welcoming guests, assisting with payments, and providing customer support.

Qualifications

• Friendly, organized, and customer-focused.
• Previous administrative or customer service experience preferred.
• Detail-oriented with strong communication skills.

Responsibilities

• Welcome and check in guests for their scheduled tours.
• Assist guests with payments, reservations, and information.
• Answer incoming phone calls and provide exceptional service.
• Prepare daily tour reports and communicate updates.
• Coordinate tour logistics with Sales Managers.
• Maintain a clean and organized reception area.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Bilingual (English/Spanish)

Education

High School Diploma or GED

Job description

Tour Receptionist - Cocoa

Now Hiring | Full-Time

Starting Pay: $20.00 per Hour

Capital Vacations is looking for a friendly, organized, and customer-focused Tour Receptionist to join our team. This role is the first point of contact for our guests and plays an important part in creating an exceptional vacation ownership experience.

If you enjoy working with people, thrive in a fast-paced environment, and have strong administrative and customer service skills, we'd love to have a confidential conversation.

What We Offer

• Starting Pay: $20.00 per hour
• Medical, Dental & Vision Insurance
• 401(k)
• Paid Time Off
• Employee Travel Perks & Resort Discounts
• Paid Training
• Career Growth Opportunities

Position Overview

As a Tour Receptionist, you'll welcome guests, coordinate tour arrivals, support the Sales and Marketing teams, and ensure every guest receives outstanding service from the moment they arrive.

Responsibilities

• Welcome and check in guests for their scheduled tours
• Assist guests with payments, reservations, and general resort information
• Answer incoming phone calls and provide exceptional customer service
• Prepare daily tour reports and communicate updates to Sales Leadership
• Coordinate with Sales Managers regarding owner gifts and tour logistics
• Monitor tour counts and update leadership throughout the day
• Maintain a clean, organized, and professional reception area
• Support administrative projects and other duties as needed

Qualifications

• High School Diploma or GED required
• Previous administrative, receptionist, front desk, or customer service experience preferred
• Bilingual (English/Spanish) preferred
• Strong communication and organizational skills
• Professional, friendly, and detail-oriented
• Ability to multitask in a fast-paced environment