Tour Receptionist - Cocoa Beach

Capital Vacations, LLC; Town of Florida (NY); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

401(k)

Paid Time Off

Employee Travel Perks

Paid Training

Job summary

Capital Vacations, LLC is seeking a friendly and organized Tour Receptionist to provide exceptional service to our guests. In this role, you'll be the first point of contact and play a key role in ensuring an outstanding vacation ownership experience.

You will welcome guests, coordinate tours, assist with payments, and provide resort information. We offer a starting pay of $20.00 per hour, 401(k), and employee travel perks.

Qualifications

• High School Diploma or GED required.
• Previous administrative or customer service experience preferred.
• Strong communication and organizational skills are essential.

Responsibilities

• Welcome and check in guests for their scheduled tours.
• Assist guests with payments, reservations, and resort information.
• Answer incoming phone calls and provide exceptional customer service.
• Prepare daily tour reports and communicate updates to leadership.
• Coordinate with Sales Managers regarding owner gifts and tour logistics.
• Monitor tour counts and update leadership throughout the day.
• Maintain a clean, organized, and professional reception area.
• Support administrative projects and other duties as needed.

Skills

Customer service

Communication

Organizational skills

Multitasking

Education

High School Diploma or GED

Job description

Career Opportunities with Capital Vacations

A great place to work.

Careers At Capital Vacations

Current job opportunities are posted here as they become available.

To learn more about working for Capital Vacations, please view our video below:

Capital Vacations is looking for a friendly, organized, and customer-focused Tour Receptionist to join our team. This role is the first point of contact for our guests and plays an important part in creating an exceptional vacation ownership experience.

What We Offer

• Starting Pay: $20.00 per hour
• 401(k)
• Paid Time Off
• Employee Travel Perks & Resort Discounts
• Paid Training

Position Overview

As a Tour Receptionist, you'll welcome guests, coordinate tour arrivals, support the Sales and Marketing teams, and ensure every guest receives outstanding service from the moment they arrive.

Responsibilities

• Welcome and check in guests for their scheduled tours
• Assist guests with payments, reservations, and general resort information
• Answer incoming phone calls and provide exceptional customer service
• Prepare daily tour reports and communicate updates to Sales Leadership
• Coordinate with Sales Managers regarding owner gifts and tour logistics
• Monitor tour counts and update leadership throughout the day
• Maintain a clean, organized, and professional reception area
• Support administrative projects and other duties as needed

Qualifications

• High School Diploma or GED required
• Previous administrative, receptionist, front desk, or customer service experience preferred
• Strong communication and organizational skills
• Professional, friendly, and detail-oriented
• Ability to multitask in a fast-paced environment

If you're looking for a company with opportunities for growth and enjoy delivering outstanding customer service.