Vacation Tour Concierge & Front Desk

Capital Vacations, LLC; Florida; On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

401(k)

Paid Time Off

Employee Travel Perks

Paid Training

Job summary

Capital Vacations, LLC is seeking a friendly, organized, and customer-focused Tour Receptionist to join our team in Florida. This role is vital as the first point of contact for our guests, creating an exceptional vacation ownership experience.

You will welcome guests, coordinate tour arrivals, and ensure outstanding service. The position offers a starting pay of $20.00 per hour, 401(k), Paid Time Off, Employee Travel Perks, and Paid Training.

Qualifications

• Previous administrative, receptionist, front desk, or customer service experience preferred.
• Professional, friendly, and detail-oriented.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Welcome and check in guests for their scheduled tours.
• Assist guests with payments, reservations, and general resort information.
• Answer incoming phone calls and provide exceptional customer service.
• Prepare daily tour reports and communicate updates to Sales Leadership.
• Coordinate with Sales Managers regarding owner gifts and tour logistics.
• Monitor tour counts and update leadership throughout the day.
• Maintain a clean, organized, and professional reception area.
• Support administrative projects and other duties as needed.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Education

High School Diploma or GED

Job description

Capital Vacations, LLC is seeking a friendly, organized, and customer-focused Tour Receptionist to join our team in Florida. This role is vital as the first point of contact for our guests, creating an exceptional vacation ownership experience.

You will welcome guests, coordinate tour arrivals, and ensure outstanding service. The position offers a starting pay of $20.00 per hour, 401(k), Paid Time Off, Employee Travel Perks, and Paid Training.