Tour Receptionist - Silver Lake

Capital Vacations, LLC; Kissimmee (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Starting pay $20/hr

401(k)

Paid time off

Travel perks & resort discounts

Paid training

Job summary

Capital Vacations, LLC is seeking a friendly Tour Receptionist to greet guests, coordinate tour arrivals, and support the Sales and Marketing teams to ensure an exceptional vacation ownership experience.

You will welcome guests, assist with payments and reservations, handle calls, and contribute to daily tour reporting while maintaining a polished reception area and strong customer service focus.

Qualifications

• High School Diploma or GED is required.
• Previous administrative, receptionist, front desk, or customer service experience preferred.
• Strong communication and organizational skills are essential.
• Professional, friendly, and detail-oriented approach is expected.

Responsibilities

• Welcome and check in guests for their scheduled tours.
• Assist guests with payments, reservations, and general resort information.
• Answer incoming phone calls and provide exceptional customer service.
• Prepare daily tour reports and communicate updates to Sales Leadership.
• Coordinate with Sales Managers regarding owner gifts and tour logistics.
• Monitor tour counts and update leadership throughout the day.
• Maintain a clean, organized, and professional reception area.
• Support administrative projects and other duties as needed.

Skills

Communication

Organizational skills

Multitasking

Detail-oriented

Customer service

Education

High School Diploma or GED

Job description

Career Opportunities with Capital Vacations

A great place to work.

Careers At Capital Vacations

Current job opportunities are posted here as they become available.

To learn more about working for Capital Vacations, please view our video below:

Capital Vacations is looking for a friendly, organized, and customer-focused Tour Receptionist to join our team. This role is the first point of contact for our guests and plays an important part in creating an exceptional vacation ownership experience.

What We Offer

• Starting Pay: $20.00 per hour
• 401(k)
• Paid Time Off
• Employee Travel Perks & Resort Discounts
• Paid Training

Position Overview

As a Tour Receptionist, you'll welcome guests, coordinate tour arrivals, support the Sales and Marketing teams, and ensure every guest receives outstanding service from the moment they arrive.

Responsibilities

• Welcome and check in guests for their scheduled tours
• Assist guests with payments, reservations, and general resort information
• Answer incoming phone calls and provide exceptional customer service
• Prepare daily tour reports and communicate updates to Sales Leadership
• Coordinate with Sales Managers regarding owner gifts and tour logistics
• Monitor tour counts and update leadership throughout the day
• Maintain a clean, organized, and professional reception area
• Support administrative projects and other duties as needed

Qualifications

• High School Diploma or GED required
• Previous administrative, receptionist, front desk, or customer service experience preferred
• Strong communication and organizational skills
• Professional, friendly, and detail-oriented
• Ability to multitask in a fast-paced environment

If you're looking for a company with opportunities for growth and enjoy delivering outstanding customer service.