Top-Earning Auto Service Advisor | $70K-$120K

Win With Our Automotive Group; Cincinnati (OH); On-site; USD 70,000 - 120,000; Full time

Job summary

Win With Our Automotive Group in the Cincinnati, OH area seeks an experienced Automotive Service Advisor to enhance customer service and maximize service opportunities. You will liaise with technicians and customers to deliver a superior service experience from check-in to delivery.

The role rewards a customer-first mindset, strong communication, and the ability to grow relationships with clients while maintaining service quality and exceeding departmental goals.

Qualifications

• Experience as Automotive Service Advisor or Service Writer in a dealership
• Strong communication and customer service skills
• Knowledge of automotive maintenance and service department operations
• Ability to explain automotive repairs and maintenance clearly
• Professional attitude and strong work ethic

Responsibilities

• Greet customers and deliver an exceptional service experience from arrival to vehicle delivery
• Listen to concerns, identify needs, and document repair requests accurately
• Recommend maintenance and repairs based on vehicle needs and manufacturer guidance
• Explain repairs, estimates, and timelines clearly to customers
• Coordinate with technicians to monitor progress and update customers
• Prepare repair orders and coordinate service appointments
• Present additional maintenance recommendations professionally
• Build trust through consistent communication and follow-through
• Maintain high customer satisfaction while meeting goals
• Collaborate with service management and other departments for efficiency

Skills

Customer service

Communication

Relationship-building

Automotive knowledge

Dealership operations

Sales ability

Tools

Dealership DMS

Repair order systems

CRM

Job description

Win With Our Automotive Group in the Cincinnati, OH area seeks an experienced Automotive Service Advisor to enhance customer service and maximize service opportunities. You will liaise with technicians and customers to deliver a superior service experience from check-in to delivery.

The role rewards a customer-first mindset, strong communication, and the ability to grow relationships with clients while maintaining service quality and exceeding departmental goals.