Automotive Service Advisor — High Earnings & Growth

Locally Owned Automotive Group; Cincinnati (OH); Presencial; USD 70.000 - 120.000; Jornada completa

Descripción de la vacante

Locally Owned Automotive Group in the Cincinnati, OH area is confidentially seeking a motivated, customer-focused Automotive Service Advisor to join its team. With annual earning potential of $70,000-$120,000, this full-time opportunity rewards experienced advisors who build lasting relationships and communicate effectively with technicians.

Responsibilities include greeting customers, identifying service needs, documenting repairs, and presenting maintenance options while ensuring exceptional

Formación

• Previous experience as Automotive Service Advisor or Service Writer, preferably in a dealership environment.
• Strong communication, customer service, and relationship-building skills.
• Knowledge of automotive maintenance, repair processes, and service department operations.
• Ability to explain automotive repairs and maintenance recommendations clearly and confidently.
• Strong organizational skills and ability to manage multiple repair orders and customer interactions.
• Customer-first mindset with the ability to identify service opportunities.
• Experience working in a fast-paced automotive service department.
• Basic computer proficiency and ability to learn dealership management systems.
• Experience with luxury automotive brands is a plus, but not required.

Responsabilidades

• Greet customers and provide an exceptional service experience from arrival through vehicle delivery.
• Listen to customer concerns, identify service needs, and accurately document repair requests.
• Recommend maintenance and repair services based on vehicle needs and manufacturer recommendations.
• Clearly explain recommended repairs, service estimates, and timelines.
• Communicate with technicians to monitor repair progress and keep customers informed.
• Prepare accurate repair orders and coordinate service appointments.
• Present additional maintenance and repair recommendations in a professional, consultative manner.
• Build customer trust and loyalty through consistent communication and follow-through.
• Maintain high levels of customer satisfaction while achieving individual and departmental performance goals.
• Work closely with service management, technicians, and other dealership departments to ensure an efficient service experience.

Conocimientos

Customer service

Communication

Relationship building

Organizational skills

Herramientas

Dealership management systems

Descripción del empleo

Locally Owned Automotive Group in the Cincinnati, OH area is confidentially seeking a motivated, customer-focused Automotive Service Advisor to join its team. With annual earning potential of $70,000-$120,000, this full-time opportunity rewards experienced advisors who build lasting relationships and communicate effectively with technicians.

Responsibilities include greeting customers, identifying service needs, documenting repairs, and presenting maintenance options while ensuring exceptional