Top Baltimore Auto Sales Pro: High Earnings & Growth

Antwerpen Automotive Group; Baltimore (MD); On-site; USD 35,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Paid Vacation

Paid Sick Time

401(k) Plan

Job summary

Antwerpen CJDR in Baltimore, MD is hiring a Sales Associate to drive guest engagement and vehicle sales through CRM tools, online and in-store inquiries, and coordinated test drives.

You will build knowledge of our inventory, present vehicles, overcome objections, and guide customers from presentation to delivery, ensuring warranty explanations and maintenance scheduling are understood. Strong communication and bilingual skills are favored.

Qualifications

• Regularly engage in continuing education to maintain requirements for manufacturer certifications for product knowledge and technology.
• Prior automotive or retail sales experience required.
• Experienced at using CRM software a plus.
• Comfortable using digital communication tools - social media messaging, email, text in addition to phone.
• Bi-lingual with proficiency in both English and Spanish highly desirable.
• Exceptional Guest service skills required.
• Excellent verbal & non-verbal skills, listening and problem-solving skills. Knowledge of Microsoft Office suite is required.
• Present a professional and well-groomed appearance.
• Desire to achieve exceptional Guest Satisfaction scores.
• High school diploma or GED equivalent required.

Responsibilities

• Review online vehicle inventory daily to ensure knowledge of all inventory.
• Respond and engage with in-store and online sales inquiries using our CRM tool, online chat, email, text, phone and social media messaging to understand our Guest’s needs and match with corresponding vehicles in inventory.
• Film brief vehicle overviews and send to Guest for vehicle(s) of interest.
• Schedule and confirm Guest’s test drive appointment, prepare vehicle(s) of interest prior to their arrival, greet Guest to the dealership and accompany them on test drive to demonstrate vehicle features, technology and optional equipment available.
• Be well-versed in brand product knowledge, competitive product knowledge and effectively overcome Guest objections throughout the sales journey.
• Regularly communicate with Guest until the sale has closed and coordinate the entire transaction from vehicle presentation to pre-finance paperwork.
• Coordinate sold vehicle delivery to Guest ensuring they understand vehicle features and warranty. Introduce each Guest to the Service Department and schedule their first manufacturer recommended maintenance appointment.
• Prospect for new business using dealership database and networking to identify potential sales opportunities and develop your personal “book” of repeat business.
• Update and manage Guest profiles in dealership database. Maintain CSI scores equal to, or above, manufacturer requirements.

Skills

CRM software

Bilingual English/Spanish

Microsoft Office

Excellent communication

Customer service

Education

High school diploma or GED

Tools

CRM software

Microsoft Office

Job description

Antwerpen CJDR in Baltimore, MD is hiring a Sales Associate to drive guest engagement and vehicle sales through CRM tools, online and in-store inquiries, and coordinated test drives.

You will build knowledge of our inventory, present vehicles, overcome objections, and guide customers from presentation to delivery, ensuring warranty explanations and maintenance scheduling are understood. Strong communication and bilingual skills are favored.