Top Accounts Customer Success Partner

Smithfield Foods, Inc.; Suffolk, Northern (VA, KY); Hybrid; USD 23,000 - 36,000; Full time

Job summary

Smithfield Foods, Inc. in Suffolk, VA seeks an Associate Customer Success Specialist to manage the full order lifecycle from entry to delivery, emphasizing on-time delivery and high fill rates.

You will collaborate with Supply Chain, Sales, and Transportation to resolve shortages and keep customers informed. The role requires a Bachelor's degree or equivalent, strong communication, and problem-solving abilities.

Qualifications

• Bachelor's degree or equivalent combination of education and experience required.
• Working knowledge of Microsoft Office, Outlook, Excel and PowerPoint.

Responsibilities

• Account Management: Manage orders from entry to delivery domestically and internationally; reduce shortages and OTIF deductions with Supply Chain.
• Customer Solutions & Partnership: Address shortages, identify root causes, present recovery options; coordinate with Transportation and update stakeholders.
• Order Management & Efficiency: Follow policies (lead times, minimums, cut-off times); maintain Customer Master Data; support Loss Prevention.
• Communication & Relationship Building: Build strong customer relationships; handle high-volume requests; maintain detailed account notes and host calls as needed.
• Strategic Account Growth: Promote larger orders, direct plant shipments, represent customer interests across departments.

Skills

Communication skills

Problem-solving

Team player

Multi-tasking

Attention to detail

Education

Bachelor's degree

Tools

Microsoft Office

Outlook

Excel

PowerPoint

Job description

Smithfield Foods, Inc. in Suffolk, VA seeks an Associate Customer Success Specialist to manage the full order lifecycle from entry to delivery, emphasizing on-time delivery and high fill rates.

You will collaborate with Supply Chain, Sales, and Transportation to resolve shortages and keep customers informed. The role requires a Bachelor's degree or equivalent, strong communication, and problem-solving abilities.