Associate Customer Success Specialist

Smithfield Foods, Inc.; Suffolk, Northern (VA, KY); Hybrid; USD 23,000 - 36,000; Full time

Job summary

Smithfield Foods, Inc. in Suffolk, VA seeks an Associate Customer Success Specialist to manage the full order lifecycle from entry to delivery, emphasizing on-time delivery and high fill rates.

You will collaborate with Supply Chain, Sales, and Transportation to resolve shortages and keep customers informed. The role requires a Bachelor's degree or equivalent, strong communication, and problem-solving abilities.

Qualifications

• Bachelor's degree or equivalent combination of education and experience required.
• Working knowledge of Microsoft Office, Outlook, Excel and PowerPoint.

Responsibilities

• Account Management: Manage orders from entry to delivery domestically and internationally; reduce shortages and OTIF deductions with Supply Chain.
• Customer Solutions & Partnership: Address shortages, identify root causes, present recovery options; coordinate with Transportation and update stakeholders.
• Order Management & Efficiency: Follow policies (lead times, minimums, cut-off times); maintain Customer Master Data; support Loss Prevention.
• Communication & Relationship Building: Build strong customer relationships; handle high-volume requests; maintain detailed account notes and host calls as needed.
• Strategic Account Growth: Promote larger orders, direct plant shipments, represent customer interests across departments.

Skills

Communication skills

Problem-solving

Team player

Multi-tasking

Attention to detail

Education

Bachelor's degree

Tools

Microsoft Office

Outlook

Excel

PowerPoint

Job description

Have a seat at our table. When you join Smithfield, you become part of something special – a company that's sustainably feeding people around the world, producing good food the right way with respect for our people, animals, communities and planet. With opportunities across locations and functions, a culture grounded in our Core Four values - gratitude, communication, respect and accountability - and a strong commitment to learning, collaboration, and innovation, Smithfield offers challenging and rewarding careers where you can grow, contribute and make a real impact. **Apply Now!****THE VALUE YOU’LL BRING:***The position summary states the general nature and purpose of the job. Overall accountabilities are defined in this section.*Are you passionate about building strong, lasting relationships with customers and driving service excellence? As an **Associate Customer Success Specialist**, you’ll play a pivotal role in supporting our **top corporate accounts** and ensuring **exceptional customer satisfaction**.In this dynamic and fast-paced environment, you'll be responsible for managing the entire order process — from entry to delivery — ensuring we meet our #1 priority: **highest case fill rates** and **on-time delivery**. We’re looking for a **problem-solver** with **strong communication skills**, who is approachable, customer-focused, and committed to delivering outstanding service at every step. This is a fantastic opportunity to take ownership and make a direct impact on our customers’ success.If you're ready to make a difference and grow in a customer-centric role, this is the position for you!**WHAT YOU’LL DO:***The below statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.** **Account Management:**Manage the full life cycle of orders from entry to delivery, both domestically and internationally. Proactively collaborate with the Smithfield Supply Chain to reduce shortages, late deliveries, and mitigate On Time In Full (OTIF) deductions.* **Customer Solutions & Partnership:**Address customer shortages, identify root causes, and present recovery options. Partner with Transportation to meet truck utilization goals and provide timely updates to customers, sales, and brokers. Assist in prioritizing customer orders with Distribution Centers and Plants.* **Order Management & Efficiency:**Ensure adherence to order management policies (e.g., lead times, minimums, cut-off times) to optimize supply chain efficiency. Maintain accurate Customer Master Data to avoid order delays. Support Loss Prevention with incorrect or rejected orders.* **Communication & Relationship Building:**Develop strong, trusting relationships with customers through clear and timely communication. Handle high volumes of requests and resolve issues promptly. Maintain detailed account notes for accounts and host calls with Sales, Supply Chain partners, and customers when needed.* **Strategic Account Growth:**Promote increased order size, direct plant shipments, and other customer initiatives. Represent customer interests across all Smithfield departments. Maintain a solutions-driven approach, defusing high-pressure situations effectively.**WHAT WE’RE SEEKING:***To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.** Bachelor's degree from an accredited four-year college or university or equivalent combination of education and experience, required.* Company will consider a currently enrolled college student with an anticipated graduation date by end of current semester as qualified.* Working knowledge of Microsoft Office, Outlook, Excel and PowerPoint.* Able to multi-task and handle competing priorities every day.* Able to work evenings and weekends, when required.* Able to maintain confidentiality.**OTHER SKILLS THAT MAKE YOU STAND OUT:*** Problem-solving skills with a \"can-do\" attitude* Strong written and verbal communication skills.* Accept constructive feedback and always seeking to learn* Able to manage conflict and find constructive solutions* Able to work well with others in a fast paced, dynamic environment.* Kind, respectful, approachable and team oriented while building strong relationships and a positive work environment.**PHYSICAL DEMANDS & WORK ENVIRONMENT:***The physical demands described here are representative of those an employee should possess to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.** Capable of sitting for extended periods of time.* Must be able to lift up to 15 pounds at times.* Frequently required to sit; stand; walk; reach with hands and arms.* Specific vision abilities required include close vision, distance vision, peripheral vision and depth perception.* Able to travel when needed.* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.IndSPR-CorpThe expected pay range for this position is $16.83 - $26.44 per hour.*Smithfield Foods provides pay ranges that reflect its good faith estimate of the salary or hourly wage the company reasonably expects to pay for a position at the time of hire. Individual compensation will be determined based on several factors, including but not limited to, the scope and responsibilities of the role, location of the position, the candidate’s qualifications and experience, internal equity, external market pay for comparable positions and budget considerations. At Smithfield Foods, base pay represents only one aspect of the comprehensive total rewards package.* *Learn more about our benefits package here.*Relocation Package AvailableNo**EEO Information***Smithfield is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law.**If you are an individual with a disability and would like to request a reasonable accommodation for any part of the employment selection process, please call us at 757-357-1595.*